Fuel Tax Specialists

ELVA TORRES

***** * **** ***. ***

Glendale AZ. *5306

Mobile: 602-***-****

Email: ****.**********@*****.***

OBJECTIVE:

To obtain a position in which I may contribute to a cohesive team utilizing my wide range of experience and provide excellent service with my dedication and professionalism.

QUALIFICATIONS:

•3 years of experience with the Cocopah Tribal Gaming Office.

•15 years of experience in customer service and problem solving skills

•Possess outstanding oral and written communication skills in English and Spanish.

•Skilled in the use of Microsoft Excel, Outlook, and industry specific software; proficient in Microsoft Word, PowerPoint and Lotus; familiar with Microsoft Access.

•Extremely organized and goal oriented with attention to detail and capable of handling multiple projects concurrently without sacrificing proficiency.

•Knowledge of State Government Community Resources.

•Knowledge of ADOA/DES personnel regulations, policies and procedures; state rules and regulations, governing short term disability,

Family medical leave, leave without pay, donated annual leave and knowledge of office equipment and techniques.

EMPLOYMENT HISTORY:

Transport Carrier Services- Bookkeeper/ Fuel Tax Specialist

December 2016 - Current

Perform day to day financial transactions including verifying, classifying, computing, posting and recording accounts receivable data

Prepare invoices and bank deposits

Generate financial statements and reports detailing accounts receivable status

Prepares IFTA and mileage tax returns quarterly

Phoenix Health Choice

Feb 2016 - November 2016

•Responsible for answering inbound calls from members and providers for Affordable Health Exchange Plan.

•Verifying benefits and eligibility.

•Giving outcome information of medical claims.

•Requesting changes to primary care doctor.

Cocopah Tribal Gaming Office

Gaming Inspector

10/2012- 11/2015

•Responsible for observing and reporting any violations of the State/Tribal Gaming Compact, Ordinance and the Cocopah Bingo & Casino Internal Controls.

•Investigate reported violations of the State/Tribal Gaming Compact.

•Conduct random testing of Class 3 Gaming Devices for accuracy and to maintain the integrity of all Class 3 Gaming Devices.

State of Arizona - Department of Economic Security

Customer Service Representative I

02/1997 – 03/2012

•Under minimal supervision receive, screen and register applications submitted for benefits by clients and medical clinics as well as the hospital within a 24 hour deadline.

•Responsible for bar coding and scanning documents that are uploaded into our system for online access.

•Schedule and send out notices for appointments and conduct home visits for disable clients.

•Retrieve back up information from different systems from prior benefits and wages for low income clients.

•Review and process timesheets for the whole department, ensuring completion and accuracy. Answered multiple phone lines, forwarded calls to the proper person and/or take messages.

•Assisted other Customer Service Representatives to finger print clients and processed/issued EBT cards.

• Translate for Spanish speaking clients through oral and written communication.

• Knowledge of community resources to refer clients.

Circle K

Manager

11/1991 - 12/1996

•Responsible for managing daily store operations in an efficient and profitable manner.

•Maintained control of all cash and inventory in the store.

•Recruited, hired and trained new employees.

•Responsible for payroll and bookkeeping.

EDUCATION:

Calexico High School Calexico CA. High School Diploma 1984

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