Customer Service Sales Operations

C

DELANE MONIQUE

BROWN

Personal Information

Email: *********@*****.***

Phone: 876-***-****

Address: Smithfield District,

Savanna-La-Mar, Westmoreland

Personal Summary

Detail-oriented and dependable professional with

a proven track record in customer service,

administrative support, and sales operations.

Skilled at managing multiple priorities with a

high level of accuracy and professionalism.

Demonstrates strong leadership potential and a

passion for growth, currently pursuing leadership

training. Adept with digital collaboration tools

and customer management systems.

Certifications

HEART College of Innovation &

Technology

Trainer – Level 3

Team Leader – Level 3

South East College – Manchester,

Jamaica

Professional Certificates in:

Payroll Clerk

Customer Service Management

Education

Bachelor of Arts in Guidance & Counselling

International University of the Caribbean – Online Expected July 2026

High School Diploma

Manning's School

Savanna-La-Mar, Westmoreland

July 2016

Work Experience

Sales Operations Analyst - (Back Office Support) IntouchCX – St. James, Montego Bay, Jamaica

September 2022 – May 2025

Assisted over 100 customer-facing agents daily with order placements, product selections, and issue resolutions involving deliveries and payments.

Coordinated clear communication between senior leadership, agents, and customers regarding operational concerns.

Delivered training sessions for new hires, equipping them with best practices in sales operations and system navigation.

Customer Service Representative

Concentrix – Montego Bay, St. James

August 2021 – September 2022

Managed a high volume of customer calls and inquiries while maintaining quality assurance benchmarks.

Provided detailed, empathetic support to enhance customer satisfaction and brand loyalty.

Administrative Assistant

British Caribbean Insurance Company – Savanna-La-Mar, Westmoreland July 2018 – April 2020

Supported the underwriting process by organizing policy documentation and ensuring compliance with internal standard

Delivered frontline customer service for policy renewals, claims, and general insurance inquiries.

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