Inventory Management Program Manager

David A. Dixon

*******@*****.***

720-***-**** - Denver CO, USA

David Dixon LinkedIn Profile

Summary

Action-Oriented Executive with extensive experience in Strategy, Operations, and IT. Proven track record of leading large-scale initiatives in top-tier consulting environments (Big4), aligning business and technology goals, and driving execution across diverse teams and projects. Adept at navigating complex challenges, from setting high-level business strategies to delivering tactical solutions in fast-paced, high-pressure situations. Skilled in transforming strategy into actionable plans that produce measurable outcomes, while focusing on optimizing business performance and technology infrastructure.

Clients/Employers

• Ernst & Young/Deloitte

• IBM

• T-Mobile

• Amdocs

• Comcast/EchoStar/Dish

• EchoStar

• Charter Communications

• Sprint

• Waddell & Reed

• Burns & McDonalds

• Blue Cross/Blue Shield

• AT&T - Alaska

Expertise

• Business/Technical Strategy

• Customer Issue Resolution

• Resolve Complex Program &

Complaint Management

• Technology Road Map Dev

• Project/Program Management

• Business Process Change

• Worker Claims/Compensation

• Team Leadership & Training

• Stakeholder Management

• Root Cause Analysis

• Change Management

• Operations & Process Mgt

• Partner Vendor Management

• Team Development/Growth

• IT SoX/SAS70 Auditing

• Telecom Billing/Business

(OSS/BSS)

• Union Grievances

Experience

Carpe Diem Technology Solutions (for Charter Communications) 6/2024 – 4/2025 Technical Program Manager

Led a $5B+ DAA R-PHY upgrades for over (1200) Hub sites across the United States

Actively worked with our (5) vertical partners supporting over 20K employees to ensure program plans are updated and report risks to VP’s/C-Suite

Led/participated in weekly executive and team mtgs to review/share/manage changes, issues, and resolve conflicts

Developed/Designed Executive status reports/presentations to answer questions, address concerns and mitigate issues Ascendion, Inc 3/2023 – 3/2024

Engagement Manager/Engineering Director

For Charter Communications - Led a (20) person team for $100M+ TechOS Agile engagement team to rewrite Charter Communication’s TechMobile system for over 24k Service Technicians

Led Weekly/Monthly/Quarterly Executive Reporting, presentations mtgs

Partner with Charter executives and managers to revamp requirements, orchestrate engineering activities and testing

Led program workshops to discuss/review feature inclusion, Development Demos, and strategic planning sessions

Manage SOW, billing, and client expectations

Coppei Partners Consulting 7/2022 – 1/2023

Senior Consultant

For T-Mobile, led a $20M+ Data Privacy Rights project that included over 100+ onshore/offshore team members. Coordinated Legal, Regulatory, Regional, Marketing, Technical teams to define, create and implement webforms that consolidated all government and customer requirements/requests for national data subject rights.

Partnered with T-Mobile Legal to define Data Subjects Rights Access Requests in alignment with regulatory compliance for a

"1/1/2023" deadline. Launched - a) People Data Subject Rights b) Access/Correct/Delete, c) Parent Guardian Submissions, d) T- Mobile Business/Government webforms.

Partnered with legal to confirmed Data Retention Policy compliance related to Data Subjects and product roadmap

Directed HR client teams with process development for new work queues, management/processing, new data rights forms

Defined and directed collaborative teams with database and system architects to create rapid-initial-prototypes and final low- level designs with integrations into multiple data clusters. P a g e 2 2

Led internal customer DEMO-DAYS on new, simple, webforms. Partnered with Legal for final changes.

Taught all teams to learn the "OneTrust Data Privacy Tool" for the webform development needs/revisions. Charter Communications 8/2016 – 7/2022

Sr. Technical Program Manager

For Video Operations, Advanced Engineering, and Data Platforms, led various teams from 30 to 200+ for projects from 100M+ to

$1B+, to rollout new set top boxes, R-Phy, and self-service platforms, impacting over 20M+ subscribers in 50 states.

Verified initial architecture reviews and directed changes to the Java-based web services.

Integrated processes and teams down to micro-services to match with engineering standards in all environments.

Deployed tests and rollout to 30 initial markets, 84 Controllers, 1700 Hubs, 20+ Million new subscribers.

Successfully deployed national EAS (Emergency Alert System) integrated into existing code base, by region and state, for the new "World Box" product. Managed day-to-day ops against deadlines as well as weekly 'C' Suite/Sr Management briefings. EchoStar, Inc. (Dish) 1/2013 – 7/2016

Director/Sr. Mgr. Engineering - Software Engineering

Promoted to redesign (2) $100M+ Test Labs and create a new one in Englewood, Colorado and (1) test lab in Atlanta, GA.

Re-organized a team of (160+) software testers and engineers with Quality Assurance leaders and teams of 125+ technicians and testers as and upgraded software test operations (Denver $100 Million budget) for products serving 18+ Million subscribers across USA, India, Mexico, and the Ukraine. Also embedded software testers within the development teams.

Partnered with HR to create a streamlined termination and hiring process to get and keep the right people and manage failing employees out, as well as improved our reputation and ability to identify and bring in significantly higher quality candidates.

Redesigned inventory management for (5000k+) local network receivers, Android/Apple, TVs, for Denver/Atlanta test centers

Raised the total number of tests from roughly 12k per year to over 20k per year with 90% improvement in error ratio and defect identification. Also added a) exploratory testing, b) created automated testing opportunities, c) improved customer set top box testing for: software downloads, UAT, firmware updates, f) IoT Smart Home system, g) mobile apps, Androids, iPhones/iPads, h) SVOD/VOD/FVOD/, i)MPEG2/4 encoders, j) Automation systems, k) Games, l) OTT App/Video/Streaming, and n) I-Ads.

Ensured data privacy and integration with internal Oracle application testing and C/C++ Dev code.

Cut total costs by over 15%.

EchoStar, Inc. (Dish) 5/2008 to 1/2013

Manager - Software Engineering

Hired to fix software testing processes and organizational issues. Oversaw (2) test labs: a $35 Million Englewood, Co Lab and a

$15 Million Atlanta, GA Lab. Had Six (6) direct reports. (16) Leads and 113+ testers and 50+ engineers.

Directed a $500M + operation to manage management goals for critical strategic products for Internet of Things (IoT) Smart Home system. Created a Software Engineering Executive Strategic Planning team.

Designed an Engineering PMO and Strategic Planning Committee to report on projects to 'C' Suite.

Led final software validation testing for the launch of Dish’s “Hopper” (14M+ subscribers)

Saved $10.2 Million in budget with redesigning our hardware order process.

Redesigned training and documentation for 160+ employees in Englewood, Co, Atlanta, GA, and India.

Led International Coordination Team – (Business Analysts and Software Testers. o NOTE - TOOLS included Agile Sprints, Squish, Witbe, IoT Smart Home system, Confluence, JIRA tickets, BI, ATMS, SharePoint, AWS, HP Quality Center, and custom automation testing. Education

- Bachelor of Business Administration, Mercer University, Atlanta, GA Certifications/Affiliations

- OneTrust Data Privacy Tool Certification - Youth Motivational Speaker

- Project Management Certification (AT&T/Sprint) - Atlanta Mental Health Organization Board Member

- CTFL Certification (ISTQB Foundational Tester) - Published Author Software/Tools

OneTrust Data Privacy, A.I., Gitlab, Datadog, JIRA, ITIL, Chalk, SharePoint, ERP, SAP SCM, PeopleSoft, Visio, WITBE, BI, PowerPoint, Excel, MS Word, MS Project, Smartsheet, CMMI, PMBOK, HP Quality Center, ServiceNow, CRM, Siebel, ISO9000, ISO27001, Six Sigma, (BEA) Weblogic, Remedy, Splunk, Tuxedo, Impromptu, Monroe e911 boxes, Harmonic, Arris, GraphQL, Istio, DOCSIS, EAS, Transient Gateway, AMS, Zodiac, DataMart, Microservices, AWS

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