United States Quality Assurance
Resume:
Cartrecia Broussard
Administration/Office Manager
**************@*****.***
United States, HOUSTON, 5311 SAN JUAN ST, 77020
Experience
November 2020 - Now
QA - Quality Assurance/Administrative
FedEx Ground / United States, Houston
During my time at FedEx Ground as a QA - Quality Assurance/Administrative, I was responsible for ensuring the quality of packages and shipments, as well as maintaining administrative tasks to keep operations running smoothly. This role required attention to detail, strong communication skills, and the ability to manage multiple tasks efficiently.
• Conducted quality checks on packages and shipments
• Communicated any issues or discrepancies with team members
• Maintained accurate records and documentation
• Assisted with administrative tasks such as data entry and scheduling
• Assist with scanning, repacks, re-box, relabeling, and address corrections.
• Perform SWAK which included weighing packages for proper shipment to other facilities.
June 2013 - May 2015
Hemo Dialysis/Peritoneal Dialysis- Admin
Elik Dialysis Home Therapy / United States, Houston As an Administrative Assistant at Elik Dialysis Home Therapy, I was responsible for providing essential support to the daily operations of the company. This role required strong organizational and communication skills, as well as the ability to multi-task and prioritize tasks effectively. I also had the opportunity to develop my problem-solving abilities and work collaboratively with a team in a fast-paced environment.
• Managed schedules and appointments for executives
• Handled incoming calls and messages
• Maintained accurate records and databases
• Coordinated meetings, conferences, and events
• Take vital signs, ensure urine samples were properly submitted to the labs
• Dialysis machine and crash cart maintenance, assist with 2728,2744 also input monthly data into Crown Web.
June 2015 - September 2020
Office Manager
Elik Dialysis Home Therapy / United States, Houston Education
Diploma
1996 - 2000
Phyllis Wheatley High School
United States, Houston
Business Administration
Baisc
2000 - 2002
San Jacinto College - North
United States, Houston
Basic - for nursing school.
Skills
Microsoft Office, Microsoft
Outlook, Excel, Typing Skills
(50 wpm) Copier, Facsimile,
10 key Adding Machine
As an Office Manager at Elik Dialysis Home Therapy, I was responsible for overseeing the administrative operations of the company. This role required strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Managed day-to-day office operations
• Coordinated schedules and appointments
• Maintained accurate records and files
• Trained and supervised administrative staff
• Payroll management, new hire employee screening
• Physican Compliance Monitoring
• Input labs into the system and send them off
November 2011 - May 2013
Appointment Scheduler
A Better Home Care / United States, Houston
As an Appointment Scheduler at A Better Home Care, I was responsible for managing and coordinating appointments for clients and caregivers. This role required strong organization and communication skills to ensure that schedules were efficient and met the needs of both parties. I gained experience in multi-tasking and problem-solving while maintaining a high level of professionalism.
• Scheduling appointments for clients and caregivers
• Coordinating schedules to optimize efficiency
• Maintaining clear and accurate records
• Providing excellent customer service
• Liaising between clients and caregivers
• Managing changes or cancellations to appointments
• Utilizing strong organizational skills for a fast-paced work environment May 2004 - August 2011
Service Coordinator
The Center for Serving Person with Mental Disabilities / United States, Houston As a Service Coordinator at The Center for Serving Person with Mental Disabilities, I was responsible for coordinating and managing services for individuals with mental disabilities. This included developing individualized plans, conducting assessments, and collaborating with other professionals to ensure the best care for each client.
• Coordinated services for individuals with mental disabilities
• Developed individualized plans
• Conducted assessments
• Collaborated with other professionals
• Account receivables for all trips and activities, facilitated client transportation for all local travel.
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