Portfolio Management Product Manager
Resume:
Pompano Beach, USA *****
*******@*****.***
SUMMARY
Resourceful, driven, and innovative Accelerate to Market Product Manager and Portfolio Strategist Results-oriented Product & Lean Portfolio Management leader with 20+ years of experience. Proven ability to drive strategic initiatives, enable global Lean Portfolio solutions, and lead Agile transformations achieving significant Return on Investment. Expertise in aligning technology and business development with key stakeholders establishing Key Performance Indicators and aligning strategic themes to measurable goals. Able to enable, automate analytics per customer segments, product capabilities top-down; C-level executives to end users. Expert in building high-performing teams, driving product innovation leveraging DevOps, Artificial Intelligence, robotics, etc. to achieve goals across various industries.
SKILLS
Agile Scrum
SAFe
Kanban
Lean Portfolio Management
Agile Product Management
Lean Change Management
Six Sigma Green Belt
MS Project
Jira
PlanView
Clarity
Clarizen
Azure DevOps
JIRA Service Desk
ServiceNow
Smartsheets
MS Office Suite
Visio
Salesforce
Oracle
SaaS
PaaS
SQL
AWS suite
Power BI
Tableau
Capital One
D&B
Encore
LISA HEYDET
Accelerating lean portfolios and product strategies
EXPERIENCE
November 2022 - Current
Lean Portfolio Management, Product Management Consultant, Agile Leader NEXTERA ENERGY (FLORIDA POWER & LIGHT) NEE/FPL Palm Beach Gardens, USA
Technical lean portfolio and product strategist evolving various mobile, AWS, SaaS, and AI-powered technology platforms; interfacing, redistributing data, and people (customer) analytics; aligning teams and tech towards emerging trends and markets.
Own the full product lifecycle, managing and prioritizing the digital roadmap, leveraging design thinking (Scaled Agile Framework, Scrum, Kanban), and human-centered design principles.
Championed Organizational Change Management for a product/customer-centric transformation initiatives.
Doubled opportunities to save on operating expenses and optimize CapEx investments accelerating go-to-market payback by 20%-30%
Managed technical product development for role-based skill plans, enhancing immersive learning experiences.
Implemented Coaching mentorship enterprise certification program, registering over 500 participants within two years.
Provisioned Scaled Agile Framework certifications alongside programs in DevOps and Lean Portfolio Management.
Advised leadership on Lean Portfolio Management metrics, improving talent competency and maturity.
Influenced capital labor investments of $200K, boosting product ratings and customer satisfaction by over 10% quarterly.
January 2020 - October 2022
Manager of Programs INSIGHT ENTERPRISES Tampa, USA
Go to Market Project Solutions leader specializing in new product development, lean change portfolio management and go to market curator passionate about value chain payback.
New product ideation champion for patent and Intellectual Product curation.
Product/project management for fortune 100+ clients familiar with Insight practice and project solutions delivery model.
Technical advisor and mentor for engineers, architects and developers bridging the gap between capabilities and client offerings.
National lead for Agile Development Program promoting training workshops, curating learning paths for skill development and Agile Advisory Services leader for varying communities of practice interactive design thinking and liberating structure initiatives.
Product owner for Mural digital collaboration and product development software.
January 2019 - January 2020
Agile Leader FLORIDA POWER & LIGHT Riviera Beach, USA
Coach and enable multiple Agile Scrum teams facilitating $20M+ in revenue increase opportunities and $10M+ in synergy reductions.
Focus areas for this Fortune 100 utilities firm as part of the NextEra Energy group include business intelligence initiatives (e.g., consolidation and advancement of software and features from Cognos to Power BI and other AWS related software) outage management system conversions and enterprise data consolidation efforts.
January 2018 - January 2019
Director of Project Management Office VERTAFORE Coconut Creek, USA
Company Overview: formerly Computer Solutions & Software – VUE
Reporting to the CTO acting as a key leadership team member in supporting clients managing the Product Management implementation team for a single SAAS scalable platform for Insurers, MGAs, FMOs, IMOs, and Insurance Distributors who have outgrown their current tools requiring greater automation for sales administration and sales practices.
Drove continuous improvement by advancing product delivery methodologies, reducing deployment cycles by 60% and costs (10% average reduction) while increasing quality and customer satisfaction levels (18% increase in Net Promoter Scores).
Establishment of a partner operating delivery model (Deloitte, PwC, Cognizant, Ernst & Young).
Creation of inception to deployment transition model; sales to operations knowledge transfer practices, client welcome kit engagements towards project conclusion activities; deployment cutover planning, centralized product maintenance support, operations to customer success hand-off enablement.
Develop certification process for VUE Academy inclusive of grant support for CSM, CSPO.
Formerly Computer Solutions & Software – VUE
January 2017 - January 2018
Strategic Planning Consultant TOP VALUE PROFESSIONALS Pompano Beach, USA
Provide corporate strategy and technical consulting, program and product management, acting as visionary and product release coordinator to evolve future state strategic and technical road maps and synergy project plans for new to larger-size companies.
January 2014 - January 2017
IT Planning & Governance Portfolio Management OFFICE DEPOT Boca Raton, USA
Recruited by this $1B+ specialty retail organization to manage, train and oversee their strategic and IT programs, cross platform release strategies and quality assurance coordination with over 80 active projects with an average of $80M in the portfolio for over 1K+ IT team members.
January 2013 - January 2014
Business Development / Sales Operations Manager TRANSUNION Boca Raton, USA
Cultivated and enhanced the business development teams' infrastructure consolidating systems and sales teams of a recent merger & acquisition.
Launched and customized Salesforce to national sales teams, implemented Call Center technology for complex inside sales organization, improved and aligned compensation plans.
Implemented incentive programs and increased sales revenue by over 20%.
January 2009 - January 2013
EPMO & Strategic Business Intelligence Manager CRAWFORD AND COMPANY, INC. Atlanta, USA
Global strategic development leader overseeing their global Strategic Intelligence team focusing on international strategic development and expense reduction initiatives as well as merger and acquisition profiling, new product introduction investigations and balanced scorecard analytics meant to monitor and measure performance.
January 2009 - January 2013
Project Manager BROADSPIRE SERVICES, INC. Plantation, USA
Company Overview: a Crawford Company
Managed all phases and aspects of project lifecycles for over 150 integrations.
Broadspire was acquired by Crawford and Company in the early 2000's.
A Crawford Company
January 2005 - January 2009
Project Manager CONCENTRA MANAGED CARE SERVICES, INC. Waltham, USA
Managed all phases and aspects of project lifecycles for over 150 integrations.
January 2000 - January 2001
Operations Manager TALENT TREE DBA eCAREERS INTERNATIONAL INC. Woburn, USA
Responsibility to create, manage and administer all accounting functions and operation processes while acting as Lead Liaison for development of recruiting contracts on vendor and recruitment applicant sides.
January 1993 - January 2000
Business Administration Manager PENGUIN PUTNAM, INC New York, USA
Managing cooperative advertising partnerships.
EDUCATION AND AWARDS
January 1993
Bachelor of Arts
New York University (Graduated with Scholar Honors)
January 1987
University of Florida
CERTIFICATIONS
CSM – Certified Scrum Master
PSK1 Kanban
CSPO – Certified Product Owner
SAFe APM – Agile Product Manager
SAFe LPM – Lean Portfolio Manager
LCM – Lean Change Management
Six Sigma Green Belt
TECHNICAL SPECIALTIES
JIRA Service Desk
ServiceNow
Smartsheets
MS Office Suite
Visio
Salesforce
Oracle
SaaS
PaaS
SQL
AWS suite
Power BI
Tableau
EMERGING MARKETS INTELLIGENCE
Capital One
D&B
Encore
PRODUCT/PROJECT MANAGEMENT SOFTWARE
MS Project
Jira
PlanView
Clarity
Clarizen
Azure DevOps
METHODOLOGIES
Agile Scrum/SAFe/Kanban
Lean Portfolio Management
Agile Product Management
Lean Change Management
Six Sigma Green Belt
.
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