Customer Service Help Desk
Resume:
Patrice Richards
Raleigh, NC *****
*****************@*****.***
Dedicated team player with proven leadership and communication skills. Highly entrepreneurial and efficient at building and maintaining client relationships. Seeking to leverage my interpersonal skills to bring a solid customer service perspective to the position as a manager at your company. I have the follow-through and positive attitude that will allow me to achieve company targets. Authorized to work in the US for any employer
Work Experience
Traffic Control Specialist
NC DOT-Raleigh, NC
July 2022 to Present
I assist State Highway Patrol, 911 operators, Local Police and motorist with accidents and road conditions. Look at cameras and put in Waze and Apple Maps if an accident has occurred and routes to go. Also assist with putting in roadwork and dispatching local IMAP and quick tow for a quick clearance of the roads. Temp Registration/Biometric Screener
LabCorp-Durham, NC
August 2020 to Present
Temperature screener, biometric, and registration coordinator. Check all employees in a safe and timely fashion. Assist employees in signing up for wellness checks. Drove to many different locations to do flu shots as well. Delivered meds as well.
Office Manager/Proctor
NC Elite Career Center-Cary, NC
October 2005 to March 2020
Key Holder, Data Entry, Learn new programs in which we use to give exams.Give LSAT, PCAT, Clearance with homeland security in order to give Pan Exams and also FBI exams and BP(Border Patrol). Help Desk Analyst Tech Tier I
NeoNova-Raleigh, NC
September 2018 to April 2019
Remote into email accounts to help set up. Set up VPN, set up ticketing system to fix hsi. Set up computers with the correct sql format. Make sure the customer server has correct network management. Also enable rural ISPs and businesses as well.
Video Repair Tech
Spectrum-Morrisville, NC
August 2017 to January 2018
Assist with billing, troubleshooting cable box. Set up techs home visits. Fix customer packaging to set the right needs for the customer. Handle multiple screens. Work the ticketing system for trouble tickets Frontier Communications Myrtle Beach, SC
Help Desk Technician
Frontier Communications-Myrtle Beach, SC
April 2014 to July 2017
Take deposits/billing payment while on multiple screens at one time. In a timely fashion. Assist techs with writing orders for customers.Set up trouble tickets/Troubleshoot systems. Assist customers with setting up the right package that works for them.
Assistant/GM Manager IT
Dunkin' Donuts-Raleigh, NC
October 2012 to January 2013
Handle edits, inventory, bank drops.
Handle scheduling with employees.Keep an awareness of all promotions and advertisements. Hiring administration.
Customer Service Rep
Convergys-Charlotte, NC
November 2010 to April 2012
Handle internet tech, phone tech as well as cable. Troubleshoot equipment thru ticketing system. Provide great customer service with accurate assistance to all customers.
Customer Service Rep
Anthem Blue Cross Blue Shield-Raleigh, NC
September 2008 to October 2010
Handle medical billing per doctor's request from DME to hospital stays and add-on as in therapy. Also verified medication coverage to customers. Also worked with Well Point as well. Office Admin Assistant
Harris Executive Tours and Travel-Raleigh, NC
August 2002 to July 2004
Entered all time sheets for trucks and schedules.
Maintained payroll and verified trips. Key Holder, Accounts payable, Operate tracking systems. Education
Diploma
Athens Drive High School - Raleigh, NC
August 1999 to 2002
Associate's degree in Sociology
Shaw University - Raleigh-Durham, NC
September 2002
Skills
• Certified in SQL. CRM
• Salesforce
• Proficient in XP Professional Microsoft Word
• Microsoft Windows XP
• Microsoft Office Excel
• Spreadsheet
• PowerPoint
• Outlook Express
• PeopleSoft
• Cobra
• Avaya
• Cisco
• Data Entry
• Payroll
• Pearson Vue
• Laser Grade
• Tofel
• Pan
• PSI
• Operating Systems
• Help Desk
• VPN
• Network Support
• LAN
• DNS
• Active Directory
• Live Chat (10+ years)
• VoIP
• Technical Support
• Microsoft Windows Server
• Troubleshooting
• Mac OS (10+ years)
• Customer Service (10+ years)
• Computer Skills (10+ years)
• Software troubleshooting
• DHCP
• Dispatching
• Customer support
• Driving
• Travel Nursing (2 years)
• Transportation (6 years)
• Microsoft Exchange
• SharePoint
• IT support
• Ethernet
• Linux
• Citrix
• English
• Telecommunication
• IVR
• Remedy
• Azure
• Analysis skills
• Desktop support
• Typing
• Experience with children
• Childcare
• Documentation review
• Front desk
• Retail sales
• Training & development
• iOS
• Benefits administration
• Upselling
• Inside sales
• System administration
• TCP/IP
• Research
• Banking
• Delivery driver experience
• ServiceNow
• E-commerce
• Sales (7 years)
• Retail sales (7 years)
• Retail sales (4 years)
• Customer service (10+ years)
• Conflict management
• Zendesk
• Google Docs
• Accounts payable (10+ years)
• Customer support (10+ years)
• IT
• Sales (5 years)
• Customer support (10+ years)
• Accounts receivable
• Microsoft Access
• Remote access software
• Oracle
• IT
• Experience working with students
• IT
• Problem management
• Financial services
• Communication skills
• UNIX
• Filing
• Intune
• Order management system
• Analytics
• Data collection
• Communication skills
• Organizational skills
• Time management
Certifications and Licenses
Driver's License
Assessments
Work motivation — Proficient
January 2022
Level of motivation and discipline applied toward work Full results: Proficient
Filing & organization — Proficient
November 2020
Arranging and managing information or materials using a set of rules Full results: Proficient
Customer service — Proficient
February 2020
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
May 2024
Responding to customer situations in a retail setting Full results: Proficient
Attention to detail — Proficient
January 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Medical terminology — Proficient
January 2022
Understanding and using medical terminology
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
April 2022
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Basic computer skills — Proficient
May 2022
Performing basic computer operations and troubleshooting common problems Full results: Proficient
Technical support — Completed
March 2020
Performing software, hardware, and network operations. Full results: Completed
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
June 2021
Identifying and resolving common customer issues
Full results: Proficient
Technical support: Customer situations — Proficient January 2022
Responding to technical support situations with sensitivity Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Customer focus & orientation — Proficient
September 2021
Responding to customer situations with sensitivity Full results: Proficient
Technical support: Customer situations — Completed November 2020
Responding to technical support situations with sensitivity Full results: Completed
Call center customer service — Proficient
October 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Management & leadership skills: Impact & influence — Completed April 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Completed
Analyzing data — Proficient
March 2021
Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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