Customer Service Experience

David B. Conway *******@*****.*** 202-***-****

DAVID B. CONWAY

Washington, DC 20032 I *******@*****.*** I 202-***-**** SUMMARY OF QUALIFICATIONS

A detail-oriented, resourceful, creative professional with demonstrated organizational and problem solving skills. Works well individually or as part of a team. A results-oriented, dependable self-starter with extensive knowledge and expertise in office facilities management, customer service, computer skills, and document retention. Excels in a fast-paced environment; adept at multi-tasking and excels in high-pressure situations with tight deadlines. Consistently provides outstanding customer service while improving the overall customer experience. Able to contribute favorably to bottom line goals by streamlining system functions and improving overall efficacy of operations. PROFESSIONAL EXPERIENCE

REHOBOTH BAPTIST CHURCH 2020 - Present

DC HOPE PROJECT Washington, DC

Volunteer Aide

• Putting together packages which include hand sanitizer, face masks, and information regarding Covid-19 explaining the symptoms and how to go about seeking medical attention for children and adults.

• Going to different locations within the Washington, DC area including Health fairs distributing packages and providing the public with any additional information regarding Covid-19. RICOH USA

Legal On-Site Services Spec.

• Perform daily office operations within the law farm

• Printing, mail processing, hospitality and other services

• Complete print and copy projects accurately and on-time

• Perform deliveries and pickups on a hour by hour schedule

• Ensure the office is neat and presentable for customer KIRKLAND & ELLIS LLP

Digital Document Scanner

• Manage legal documents to be digitally scanned into pdf. format

• Stack paper into copy rooms and secretary stations

• Delivered Finished copied documents

2019-2020

Washington, DC

2018-2019

Washington, DC

David B. Conway *******@*****.*** 202-***-****

Canon Business Services Solutions

Reprographics Operator 2013 -2018

Washington, DC

• Reproduced black and white or color documents using both analog and digital input production duplicating machines in fast-paced environment.

• Bind and finish, and produced key-op work, ensuring quality workflow processes are followed.

• With minimum supervision, produce jobs having complex or extensive client requirements.

• Directly interface with client's staff members to resolve production problems and revisions.

• Manage extensive mail and courier services for the client.

• Compute, record, and proofread data for daily and monthly ingoing/outgoing communication reports in Excel.

• Operate office machinery, including: high-speed (150 sheet/minute and above) black and white duplicating equipment, high-speed (up to 40 sheet/minute) color duplicating equipment, flatbed scanners, automatic document feeders, digital postage scales, and collator bins.

• Provide first tier of technical support to client staff.

• Answer and direct telephone calls to appropriate staff; receive and distribute messages as needed.

• Maintain general office operations, including setting up audiovisual equipment and supplies for high- level client meetings and teleconferences.

Back On My Feet (BoMF)

Team Captain

2011-2012

Washington, DC

• Engaged in marketing activities and fund raising aimed promoting the mission of BOMF, a national non- profit organization that uses running to help those experiencing homelessness change the way they see themselves so they can make real change in their lives that results in employment and independent living.

• Promoted BOMF races, social events, and volunteer opportunities as the primary liaison between BOMF staff and third party stakeholders.

• Advocated on behalf of BOMF members, particularly in regard to issues affecting the homeless Swiss Post Solution

Copy / Mail Clerk

• Managed extensive mail and courier services for the company. 2009-2011

Washington, DC

• Computed, recorded, and proofread data for daily and monthly ingoing/outgoing communication reports in Excel.

• Operated office machinery, including: high-speed (150 sheet/minute and above) black and white duplicating equipment, high-speed (up to 40 sheet/minute) color duplicating equipment, flatbed scanners, and digital postage scales.

• Answered and directed telephone calls to appropriate staff; receive and distribute messages as needed. Merrill Corporation

DRS / Operator II

2008-2009

Washington, DC

• Managed extensive mail and courier services for the company, including international mail.

• Computed, recorded, and proofread data and other information for daily and monthly ingoing/outgoing communication reports in Excel for the Accounting Department.

• Copied and filed documents, records, transactions, receipts and letters; converting documents into PDF format as needed.

• Arranged conference rooms to meet needs of employees and customers, including ordering food from vendors, ensuring necessary office supplies were provided, and maintaining a clean and presentable meeting space.

• Answered and directed telephone calls to appropriate staff; received and distributed messages as needed.

Education & PROFESSIONAL DEVELOPMENT

Community College Preparatory Academy

Microsoft Office Specialist

Byte Back

PC for Beginners Program Certification

Streetwise Partners

Job Readiness Certification

2011

Washington, DC

2011

Washington, DC

Cardozo Senior High School

Graduated: High School Diploma

1984

Washington, DC

David B. Conway *******@******.*** 202-***-****

2019 - Present

Washington, DC

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