Customer Service, Data Entry

Destini Jarvis

** * ***** *** *** ****

Chicago, IL, 60605

+1-219-***-**** **************@*****.***

Linkedin: www.linkedin.com/in/destini-jarvis-2bb136353 Professional Summary

Adaptable and vibrant worker with over 3 years of experience providing exceptional administrative support and customer service in fast food, retail, and office environments. Proficient in managing front desk operations, scheduling appointments, and handling multi-line phone systems. Adept at creating a welcoming atmosphere for clients and visitors, ensuring smooth office operations. I worked in many different environments and learned a multitude of transferable skills that I know how to apply anywhere. Able to complete any task under any conditions

Core Competencies

● Front Desk Management

● Appointment Scheduling

● Handling Multi-line Phone Systems

Customer Service

● Data Entry & Record Keeping

● Microsoft Office Suite (Word, Excel, Outlook)

● Office Equipment Operation

● Inventory Management

● Time Management & Multitasking

● Graphic Design

● Confidentiality & Professionalism

Professional Experience

Customer Service Representative Macy’s (Marshall Field), Chicago, IL November 2024 - January 2025 (Seasonal Position)

● Greet and assist an average of 50 clients and customers daily, and ensure a positive first impression.

● Helped customers to situate online order issues, returns, finding very specific items in store and online, paying credit card bills, and ordering items for them as well.

● Maintain office supplies inventory, ordering and restocking as necessary to ensure smooth operations.

● Handle incoming and outgoing mail, ensuring timely distribution and dispatch.

● Perform data entry tasks, updating client information and maintaining accurate records.

● Design flyers for company related events.

Administrative Assistant/Receptionist Chicago Multicultural Dance Center, Chicago IL June 2024 - November 2024 (Summer Job)

● Provided administrative support to executive directors, including scheduling meetings and preparing documents.

● Assisted in organizing company events and meetings, ensuring all logistics were handled efficiently.

● Managed office correspondence, including emails, phone calls, and physical mail.

● Manage multi-line phone system, directing calls to appropriate departments and taking accurate messages

● Schedule and confirm appointments, optimizing office calendar.

● Perform data entry tasks, updating client information and maintaining accurate records.

● Design flyers for company related events.

● Handle incoming and outgoing mail (physical and email), ensuring timely distribution and dispatch

Direct Marketing Associate Buzz and Bloom, Chicago IL March 2025 - Current

● Do direct face to face sales for nonprofit companies.

● Communicating with my team so that we are able to work together efficiently.

● Create personal relationships with customers to ensure quality sales and recurring donations

Education

Highschool Honors Diploma Hammond Central Highschool,Hammond IN Received the school’s work ethic award for my perseverance, integrity and willingness to put myself out there.

Relevant Notes:

● Completed some college.

● Currently enrolled in an IT job bootcamp to become a QA software engineer. Expected graduation October 2025.

● Taught myself Microsoft Office Suites

Contact this candidate