Customer Service Hospitality Management

Kathleen Joyce N. Go

Contact Phone: 412-***-****

Email address: *******@*****.***

PROFILE

Hardworking and reliable graduate from Arellano University with Bachelor of Science in Hospitality Management with years of experience in Customer Service and Hospitality Management. Eager to assist the company with knowledge and a friendly manner.

WORK EXPERIENCE

Millennium Physical Therapy/Astoria, New York

( PT Aide) June-Currently working

Sonic Rehab/Manhattan, New York

(PT Aide) September-June 2023

Tradisyon/ Manhattan, New York

(Server/Bowler) May 2023 – September 2023

Paris Baguette/Rego Park

Barista/Cashier Jan-March 2022

St.Clair Country Club/ 2300 Old Washington Rd, Pittsburgh Pennsylvania

(F&B Server/Bartender) March 16, 2022- August 31, 2022

Servers include interacting with customers, taking orders, handling payments, and working with kitchen staff.

Sourcefit / Quezon City, Philippines

(Solar Proposalist) April 5, 2021 – December 31, 2021

Create solar proposals using google satellite imaging Correspond clearly and timely to sales reps.

Creating usage profiles based on utility bill inputs.

Teleperformance / Makati City, Philippines

(Customer Service Representative) October 29, 2019 – January 27, 2020

To provide information about customer’s concern

To provide exceptional experience while resolving customer’s concern.

To communicate and be friendly while talking to customer.

Africa’s Catering and Event Services / Manila, Philippines

(Food & Beverage and Kitchen Staff) March 10, 2018 – March 10, 2019

Greet customers and answer their questions about menu items and specials.

Take food or drink orders from customers.

Prepare food and drinks.

EDUCATION

Bachelor of Science in Hospitality Management. 2014 – 2018

Arellano University in Sampaloc Manila, Philippines

SKILLS & CERTIFICATES

Computer: MS Office (Word, Excel, Powerpoint)

Languages: Tagalog (mother tongue), English (Intermediate)

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