Software Development Life Cycle
Resume:
Bhagiradha Reddy Peddi
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CAREER SUMMARY
●Having 10 years of total experience in PEGA Development and Implementation
●Involved in multiple projects covering all the areas of Software Development Life Cycle (SDLC) including Requirements Analysis, Application Design, Technical Design, Development, Testing & Debugging along with Implementation, Documentation and incorporation of user feedback to plan enhancement in the Application system.
●Worked on UI concepts (Skin, Harness, Section, Portal, Paragraph, Navigation, Controls).
●Worked on Activities, Data Transforms, Data Pages, Decision Rules, Declarative Rules, PEGA Survey.
●Worked on BIX reporting for extracting data points from PEGA to BIX database
●Worked on component architecture model in PEGA
●Worked on Web Mashups for accessing different components in the parent component
●Worked on Integration rules like REST and SOAP
●Configured and managed Flows, Assignments and Data properties.
●Experience in troubleshooting of PRPC applications using Clipboard, Tracer and Live UI.
●Worked in deployment process for moving the rules from lower environment to till production environment
CERTIFICATIONS
●Certified System Architect (CSA) V7.1
●Certified Senior System Architect (CSSA) V7.2
PROFESSIONAL EXPERIENCE
Employer: LTIMindtree Limited March 2024 – Till date
Client: Citi Bank,
Project: Retail Servicing Manager
Role: Module Lead
Project Description:
US Retail Bank App for Workflows, Case Management and Rules Engine running on PEGA 8.4 Platform supports two workflows areas - (1)Retail Servicing Manager – is used by Retail Bank for disputes, servicing and investigation case/workflows. RSM is a child app in Eclipse, No users are defined in RSM as all users login to Eclipse and based on the Eclipse Role able to access and launch RSM.
Responsibilities:
•Involved in requirement discussion calls with business to understand and capture the requirements.
•Joining grooming sessions and provide technical feasibility or solutions wherever required.
•Estimating the stories, analyzing them and providing the design documents and giving inputs to offshore team to proceed with the development.
•Daily coordination with the offshore team to handle any technical issues in completing the stories.
•Preparing the product rules and implementation plan for promoting the code to higher environments.
•Analysis the incidents or prod issues when received from L3 support team.
•Communicating with the testing team and stake holders if there are any issues and resolving them in less time.
Employer: LTIMindtree Limited Nov 2021 – March 2024
Client: Citi Bank,
Project: Complaints Management System
Role: Module Lead
Project Description:
The main objective of Complaints Management System (CMS) application is to provide a user interface and backend engine for workflow or business process management of complaint related cases. It stores and manages the life cycle of Complaints raised for various LOB's onboarded to PEGA CMS. The host system captures the complaints and passes it on to CMS for storage or lifecycle management. There will be a business logic as part of Case Life Cycle, once case is resolved will be sending those data to down-stream applications using Pega BIX file. This will happen every business day and data will be saved into Hadoop database.
Responsibilities:
•Involved in requirements analysis, design, development, unit testing and deployment of code to higher environments.
•Helping the other developers if there is any technical help needed.
•Communicating with the testing team and stake holders if there are any issues and resolving them in less time.
•Demoing the developed functionality to the stake holders and incorporating the feedback comments provided by them.
•Continuously monitoring the application performance using different tools like Splunk, Performance Analyzer (PAL) etc.,
Employer: Ness Technologies India Private Limited Feb 2020 – Nov 2021
Client: S&P Global,
Project: Simplify
Role: Senior Software Engineer
Project Description:
Standard and Poor’s(S&P) is a American Financial service provider and a premier credit rating agency.It’s World leader in credit Rating process for which the company has ratings management system,it has structured finance and Corporate governance securities systems developed using PEGA BPM. Simplify is the redesign of RPM and WFM system aimed to develop a simpler, more standard and better controlled analytic ratings process facilitated by a single intuitive workflow platform.
Responsibilities:
•Analysis of the specifications and requirements provided by the client.
•Attending the Technical calls and functional calls if there are any clarification needed.
•Understanding requirements and providing the best feasible technical solution.
•Developing the user story based on the requirement and analysis done.
•Unit testing the user story
•Creating the product rules and deploying the code changes to the higher environment once code review is completed by the Engineering Lead
•Fixing the defects raised by the QA team
Employer: Infosys Limited June 2018 – Feb 2020 date
Client: Bank of America,
Project: Core Retirements
Role: PEGA Developer
Project Description:
Our project main objective is wealth management which is similar to Provident Fund in India. FA (Fiduciary Adviser) takes care of on boarding the client after meeting the specific criteria. This project is replacement of current methodology which uses paper work.
Responsibilities:
•Analysis of the specifications and requirements provided by the client.
•Understanding requirements and providing the best feasible technical solution.
•Was a key member responsible for fixing the bugs during UAT testing and ensuring that the testing team is aware of the changes in the process.
•Unit Testing and deploying the code to higher environment.
•Guiding the junior resources and proving the trainings to them so that they can work independently on stories.
•Arranging and attending the daily status calls.
•Worked on the reporting features of the application.
Employer: Cognizant Dec 2016 – Apr 2018
Client: Leading Bank in Australia,
Project: VCR (Visa Claims Resolution)
Role: PEGA Developer
Implement the changes for Visa Claims Resolution (VCR), by which, the entire Dispute life cycle for Visa Disputes will be more streamlined and efficient by enforcing shorter SLAs and transparent Dispute categories.
Responsibilities:
•Development of VCR changes
•Pre-Compliance process changes for VISA disputes
•Design and Developed Sections and Flow Actions.
•Troubleshooting the issues
•Working with reports.
•Unit Testing
•
Employer: Cognizant September 2015 – Dec 2016
Client: AIG,
Project: WIN (Warranty Information Network)
Role: PEGA Developer
Project Description:
Service Net delivers a full range of service solutions including warranty management administration, extended service programs, customer service support, service network management, claims processing services, and service contract underwriting.
The application Warranty Information Network covers the warranty management different manufacturers and wide range of devices
Responsibilities:
●Reviewed Business Requirement Documents and the Technical Specifications.
●Design and Developed Sections and Flow Actions.
●Design and Develop Decision Tables, Declare Expressions, validations.
●Extensively used Clipboard and Tracer for debugging of processes developed.
●Justified warnings to ensure its compliance with Pega Guardrails
●Generated various reports in PRPC using Report Definition.
●Unit Test Scripts preparation.
●Involved in Unit testing.
Declaration:
I hereby declare that all the information mentioned above is true to the best of my knowledge and belief.
Place: Dallas, Texas
Date: 03/30/2025 (Bhagiradha Reddy Peddi)
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