BA and QA Analyst
Resume:
JIGYASHA JAISWAL
**** *** **** *****, ******, MI 48864
517-***-**** ****************@*****.***
Professional Summary
Results-driven professional with 5+ years of experience across Quality Assurance, stakeholder coordination, and access management, transitioning into a Business Analyst role. Skilled in collaborating with cross-functional teams, eliciting requirements, validating data, and supporting software development lifecycles (SDLC). Proficient in Agile methodology, test documentation, and user support. Adept at analyzing problems, translating business needs into technical solutions, and contributing to process improvements.
Core Skills
Requirements Gathering & Analysis
User Story & Use Case Documentation
Cross-Functional Collaboration
Functional & Regression Testing
SQL Data Validation
Agile/Scrum & Sprint Planning
Azure DevOps, MS Excel
Process Improvement
User Acceptance Testing (UAT)
Professional Experience
RSI Logistics – Okemos, MI
Quality Assurance Analyst
May 2022 – Present
Partnered with product owners and developers to review requirements and define acceptance criteria for weekly releases.
Translated user needs into test cases and user manuals, providing insights into system behavior and user experience.
Participated in daily stand-ups and sprint planning, offering feedback and flagging ambiguous or missing requirements.
Created test scenarios that directly mapped to business needs, ensuring coverage and validation during UAT.
Used SQL to validate data integrity between frontend and backend systems.
Developed documentation and training guides, enhancing internal onboarding and product usage.
Key Contribution:
Successfully contributed to multiple releases by reducing defect leakage to production through improved requirement traceability and testing processes.
Michigan State University – East Lansing, MI
IT Professional Aide (IAM Analyst)
March 2021 – April 2022
Managed provisioning and de-provisioning of user access, ensuring compliance with security and audit policies.
Collaborated with HR and IT stakeholders to streamline employees’ onboarding and offboarding processes.
Leveraged ticketing systems and reporting tools for access control audits and compliance documentation.
Key Contribution:
Improved access control turnaround time by 70% through process optimization and stakeholder coordination.
Robert Half / State of Michigan UIA Agency – Lansing, MI
UIA Examiner (Customer & Process Analyst)
Aug 2020 – Feb 2021
Investigated unemployment claims, collected evidence, and processed determinations within regulatory frameworks.
Documented and reported complex case details, aiding in continuous process improvement and training of new staff.
Michigan Lottery – Lansing, MI
Software Testing Intern (Under Business Analyst Guidance)
Feb 2020 – Aug 2020
Supported senior Business Analyst in test case execution, defect tracking, and requirement validation.
Participated in requirement walkthroughs and test result reporting.
IBM India Pvt. Ltd. – Bangalore, India
Project Coordinator (Client-Facing Role)
Sept 2006 – May 2008
Coordinated project deliverables across immigration, finance, and resource planning for global teams (India–Australia–NZ).
Maintained stakeholder communication, project reports, and budget tracking.
Acted as liaison between internal teams and clients to ensure clarity of requirements and timelines.
Key Contribution:
Streamlined visa and resource coordination process, resulting in faster turnaround and improved client satisfaction.
Education
Certificate in Software Testing – Lansing Community College
Bachelor’s Degree in Psychology – L.N.M. University, India
Web Applications Certification – NIIT, Bihar
French Language Certification – Alliance Française de Madras
Certifications & Training
SAFE 6 Certified (Scaled Agile Framework)
H2K Infosys – Quality Assurance Training
Cyber Security Awareness Training
Technical Tools
Azure DevOps • MS SQL • JMeter (Basic) • GitHub • ServiceNow • Team Dynamix • MS Office Suite
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