Customer Service Human Resource
Resume:
SeAlice Hemphill
La Marque, Texas *****
SUMMARY
Versatile and innovative professional with extensive leadership administrative experience within multiple technical environments. Analytical strategist skilled in successfully implementing compliance/ processes that enhance organizational initiatives to improve overall performance. Collaborative communicator focused on managing all aspects of program functions.
TECHNICAL SKILLS
Leadership/Organizational Skills Customer Service Microsoft Office Audit, Inspection & Assessments Project Management Analysis Skills Administrative Management Interviewing Skills Marketing/Sales Employee Training/Mentoring Regulatory Compliance Data Management Quality/Safety Management Recruiting Time Management Meeting Facilitation Communication Skills WorkForce Development PROFESSIONAL EXPERIENCE
Human Resource Business Coordinator Leave Management, UNIVERSITY OF TEXAS MEDICAL BRANCH, Galveston, Texas (01/21/2025-03/37/2025)
● Processed and tracked employee leave requests, including sick leave, FMLA, RPL, ADA, and types of leave.
● Gathered completed required paperwork to designate leave eligibility and determination.
● Maintained accurate records of leave requests and supporting documentation.
● Ensured compliance with federal and state regulations, human resource policies and procedures. Business Service Representative New Hire Onboarding, TEXAS WORKFORCE COMMISSION AT UNIVERSITY OF TEXAS MEDICAL BRANCH, Galveston, Texas (04/2024-01/20/2025)
● Performed Employment Eligibility Verification Processing for all new hire candidates.
● Ensured new hires had the necessary I9 documentation required by DHS.
● Worked closely with recruiters, HR managers and hiring managers to ensure a seamless onboarding experience.
● Identified and resolved issues that arose during the onboarding process. Licensed Benefit Advisor, TRAZACT Raleigh,North Carolina (06/23-04/2024) and WILLIS TOWER WATSON, Richard, Texas (07/2022-02/2023)
● Administered employer retiree and individual client Medicare insurance and health savings plans.
● Performed needs analysis recommending changes or modifications to existing policies
● Educated clients on benefits and coordination of plans.
● Engaged in customer service assisting beneficiaries with requests and inquiries. Contact Tracer, AXIOM MEDICAL, Houston, Texas (10/2021-02/2022)
● Conducted disease investigation contact tracing and monitoring of persons diagnosed with COVID-19 to communicate guidance on recommended infection prevention and control practices of employees at various worksites.
● Interviewed employees who tested positive for COVID-19 and calculated leave start and ending dates.
● Documented and reached out to all contacts according to established procedures.
● Kept accurate medical records and maintained confidential documents to ensure protected information was secure. SeAlice Hemphill
La Marque, Texas 77568
Senior Medical Planner, INNOVATIVE EMERGENCY MANAGEMENT (IEM) - Morrisville, North Carolina
(03/2021-06/2021)
● Led healthcare team to support historic Florida Emergency Management Covid-19 Vaccine Clinic Project to underserved community from start-up through lifecycle and completion.
● Managed completion of 30% vaccinations of the community population.
● Reduced public health safety risk to the community by interpreting and enforcing regulatory compliance, policies and processes, for infection-control, medical waste handling/transport, medication administration, temperature, and storage of controlled substances.
● Communicated worksite expectations to staff and community, performed job performance reviews, cross training efforts and corrective actions for process improvements.
Contact Tracer Project Supervisor, BROOKSOURCE/IBM/FORT BEND ISD PROJECT, Fort Bend County, Texas
(09/2020-03/2021)
● Managed a team of contact tracing investigators who tracked, contacted and monitored persons diagnosed with COVID-19.
● Communicated guidance, recommended infection prevention and control practices of the school district.
● Interviewed students and staff who tested positive and calculated leave start and ending dates.
● Ensured compliance with CDC and local health departments requirements and policies. Program Assistant, CENTER FOR RISK MANAGEMENT (CRM), COLLEGE OF THE MAINLAND, TEXAS CITY, TEXAS (09/2013-10/2018)
● Designed, developed, and implemented grant funded outreach activities to identify occupational safety and health and emergency management professionals to educate and promote the CRM workforce development program for those newly entering and practicing professionals to gain professional development credit to maintain and update their skills.
● Budgeted and tracked cost, maintained program website, and created and approved workbooks for print.
● Performed Human Resource function for the program such as: recruitment, interviews, background checks, hiring, travel arrangements, and issuing contracts for pay.
● Assessed the needs of the students’ analyzed data for trending and relevant topics, processed student registrations, and tracked attendance.
● Evaluated instructor course material and performance. Initiated technical assistance, and recommendations.
● Monitored and reviewed delivery methods, standards, policies, and procedures to determine process improvements. EDUCATION
Bachelor of Science in Technical Management
concentration in Occupational Safety & Health (2012) Embry-Riddle Aeronautical University, Daytona, FL
Associate of Applied Science in Electronics Engineering Technology (1988) Hallmark Institute of Technology, San Antonio, TX
MILITARY
United States Air Force Reserves/Air National Guard (1984-1993) Munitions Systems Specialist
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