Support Technician Customer Service
Resume:
Justin Moodie
Contractor
Charlotte, NC
*********@*****.***
To obtain a career in IT Technology field where my excellent technical and communication skills can be utilized.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Field Technician
Spectrum Contractor
August 2024 to Current
● perform basic to installations, disconnects, downgrades, and upgrades for residential customers, all while providing world-class customer service
● complete reconnects
● work outdoors, using hand tools, and being in a variety of working conditions and locations
● Work independently with minimal supervision
● Accurately measure distances, using measuring tape
● Work with hand tools
● Skills: Communication, professionalism, time management, organization, critical thinking, responsible/reliable
● Abilities: Interpret analytics from soft tools such as meters and handheld devices
● Ability to work with small components and wires
● Install Fiber connectors and lines
Contractor Deskside Support Technician II Brighthouse Financial-Charlotte, NC December 2023 to July 2024
•Azure
•Zscaler
•SNOW
•Perform system hardware and network infrastructure installations, removals, maintenance, and relocations
•Support the infrastructure of all windows desktop operating systems, desktop hardware, systems management technology, applications delivery and end-point security
•Install, assemble and configure computers, monitors, and peripherals such as printers, scanners, and related hardware
•Troubleshoot problems with computer systems remotely, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems
•Technical resource in assisting users(Onsite and Remotely) to resolve problems with equipment and data
•Identifying security related issues such as system hacks, computer viruses and worms, and spyware
•Active directory and group policy, system management Contractor Deskside Support Technician IIJLL - Jones Lang-Laselle-Charlotte, NC November 2015 to December 2023
•Perform system hardware and network infrastructure installations, removals, maintenance, and relocations
• Support the infrastructure of all windows desktop operating systems, desktop hardware, systems management technology, applications delivery and end-point security
• Install, assemble and configure computers, monitors, and peripherals such as printers, scanners, and related hardware
• Troubleshoot problems with computer systems remotely, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems
• Technical resource in assisting users(Onsite and Remotely) to resolve problems with equipment and data
• Identifying security related issues such as system hacks, computer viruses and worms, and spyware
• Active directory and group policy, system management Senior Site Support Manager
Connextions Inc-Concord, NC
December 2006 to November 2015
• Perform system hardware and network infrastructure installations, removals, maintenance, andrelocations
• Implement and support the infrastructure of all windows desktop operating systems, desktop hardware,systems management technology, applications delivery and end-point security
• Install, assemble and configure computers, monitors, network infrastructure, and peripherals such asprinters, scanners, and related hardware• Survey, install, and remove telecommunications cables and equipment
• Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems
• Technical resource in assisting users to resolve problems with equipment and data
• Identifying security related issues such as system hacks, computer viruses and worms, and spyware
• Active directory and group policy, scripting skills, system management (Altiris) Project Coordinator
IBM-Charlotte, NC
February 2006 to January 2007
• Provide and operate an information systems infrastructure and service• Enable and participate in the incorporation of information systems into administrative functions
.• Also facilitate access to use exchange and manage administrative information resources
• Supply systems development and systems management expertise and promote IS development in departments through specification of architectures, standards, and development of local expertise.
• Programs and Systems I work with Lotus Notes 7, MS Excel, MS Word, Spartan, Windows XP, WindowsNT, Bluepages, 300 xtra, Dealing, Bridge, and other Reuter's equipment and software.
Help Desk Level II Support
Connextions Inc-Concord, NC
December 2006 to 2007
• Maintaining VOIP setup, wiring, routers, servers and other network hardware and software
•Experience in configuring, initializing and maintaining Windows XP/Vista/2000/NT and Mac
•Technical presentations to customer teams in an articulate and effective manner
•Act as a technical resource in assisting users to resolve problems with equipment and data
•Research, analyze, and diagnose problems with client systems including PC hardware and software
•Provide first call resolution for desktop, laptop, and network connectivity problems remotely in a call center
•Installing routers and setting up Network security, TCP/IP network management Associate of Applied Science in Computer Networking Technology Remington College - Maple Heights, OH
January 2005
Skills
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Customer service
•
Project coordination
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Computer hardware
•
IT
•
Retail math
•
Active Directory
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Help desk
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Project management
•
Analysis skills
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Mechanical knowledge
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Automotive diagnostics
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Maintenance
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Communication skills
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Mac OS
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IT support
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Operating systems
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LAN
Certifications and Licenses
Driver's License
Additional Information
Skills: Windows 2003 Server, Visual Basics, Active Directory, Network Essentials, Altiris, Proficient inMicrosoft Office Suite, Windows XP/Vista/Windows 7, Mac.
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