Medical Assistant Customer Service

Janette Gutierrez

Phoenix, AZ *****

************@*****.***

+1-602-***-****

Authorized to work in the US for any employer

Work Experience

Patient Care Coordinator

UnitedHealth Group-Phoenix, AZ

August 2022 to Present

labor and delivery admission desk

Check in patients

Admit patients and send prior authorizations required to insurances Verify active insurance, benefits and accumulators Collect copays and out of pocket estimates

Admitting Representative

HealthCare Support Staffing-Phoenix, AZ

December 2021 to August 2022

Check in patients

Admit patients and send authorizations required to insurances Verify insurances and benefits

Patient Access Representative

Banner Health-Glendale, AZ

January 2021 to December 2021

Check in patients into the ED

Complete a full registration on patients before being admitted or discharged from ED Verify insurances

Collect copays/deductibles

Medical Assistant

CIGNA HealthCare of AZ/ Tailored Management-Phoenix, AZ August 2020 to January 2021

• Outbound calls

• Assist patients with scheduling appointments

• Verify insurance and coverage

Medical Front Office Assistant

VALLEY PRIMARY CARE PHYSICIANS-Glendale, AZ

June 2019 to April 2020

Schedule patient appointments, verify insurance and current eligibility, check in/out patients Externship

Valley Primary Care Physicians-Glendale, AZ

May 2019 to June 2019

Assist with pulling medical charts, filing back paper medical charts, room patients, check vitals, perform clinical tasks

Customer Service Representative

Macys Credit and Customer Service-Tempe, AZ

2015 to 2016

Assist customers with online orders, inbound call center, verify fraudulent orders Customer Service Representative

Sprint order support / Convergys-Phoenix, AZ

2014 to 2015

maintain quality of service through quality assurance Cashier

JCPenney-Tempe, AZ

2014 to 2014

Provide great service to customers in store, Assist customers with any questions or tasks needed Education

High school diploma

South Mountain High School - Phoenix, AZ

2014

Certification program in Medical Assistant Program Carrington College - Glendale, AZ

Skills

• Primary Care Experience

• CPR Certified

• Insurance verification

• CPR

• Filing

• Data entry

• EKG

• Medical Office Experience

• Medical Receptionist

• Medical Scheduling

• EMR systems

• Hospital experience

• Insurance Verification

• Computer Skills

• Injections

• ICD coding

• EMR

• Customer service

• Epic

• Receptionist

• Patient Care

• Scheduling

• Medical terminology

• Front desk

• Computer skills

• Venipuncture

• Vital Signs

Certifications and Licenses

Medical Assistant

Additional Information

Skills

• Vital signs

• Single vacutainer

• Multi-tube vacutainer

• Butterfly (winged infusion)

• Blood draw for culture

• Capillary puncture

• Hgb

• EKG

• Handling infant patients

• Measuring infants

• EMR

• New Patient Charting

• Perform a throat culture

• Rapid strep testing

• Intradermal injections

• Subcutaneous injections

• Intramuscular injections

• Z-track injections

• Excellent verbal communication skills

• Basic computer skills

• Flexible and able to adjust to work environment

• Ability to perform with minimal supervision

Contact this candidate