Customer Service Administrative Coordinator

TD

TONYA DOUCETTE

***************@*****.*** 336-***-**** Lexington, USA 27295

Records Review

Complaint Handling

Customer Service

Scheduling

Verbal and Written Communication

Computer Skills

Professional and Courteous

MS Office

Customer Relationship Management

Good Judgment

Administration and Reporting

Documentation

Invoice processing

Document preparation

Inventory management

Office management

Filing systems

Attention to detail

Communication skills

Team collaboration

Time management

Document scanning

Blakley Landscaping & Farm Services

Mocksville, NC

Administrative Coordinator

10/2024 - Current

Managed incoming mail distribution and outgoing courier services. Maintained accurate records of employee attendance, vacation requests, absences.

Compiled data from multiple sources into spreadsheets or databases for analysis.

Developed tracking systems for departmental projects and initiatives. Ensured compliance with all applicable laws regarding employment practices.

Answered phones and routed calls to appropriate personnel. Responded to customer inquiries via phone or email in a professional manner.

Organized office supplies inventory and placed orders when necessary. Assisted with onboarding of new employees by providing information packets and training materials.

Greeted visitors upon arrival at the office and directed them accordingly. Case Paper High Point, NC

Office Administrator/Inventory Processor

11/2023 - 09/2024

Answered incoming calls in a professional manner, directed callers to appropriate personnel or department, or took messages as needed. Coordinated and managed daily administrative operations of the office. Organized and maintained filing systems, including electronic databases and records.

Greeted visitors warmly, handled inquiries and provided general information about the company.

Processed invoices on a timely basis according to established procedures. Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

Composed correspondence such as letters, emails, memos, reports and Skills

Experience

other documents.

Performed clerical duties such as photocopying, faxing and scanning documents.

Filtered emails based on importance and escalated issues to leadership. Processed financial documents, contracts, expense reports and invoices. Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.

Interacted professionally with customers and inside personnel, answering questions and responding to phone and email inquiries. Replenished office supplies, placing new orders for restocking to maintain inventory.

Checked figures and postings for correct entry and proper codes. Audited warehouse locations for accuracy and completeness of product placement.

Resolved discrepancies between physical counts and system inventories. Received, unpacked, and counted merchandise shipments against invoices or packing slips.

Verified accuracy of data entry into computer system. Maintained accurate records of all incoming and outgoing inventory items. Provided support for cycle counting procedures as needed. Investigated any discrepancies encountered during processing activities. Assisted with the physical count of inventory on a quarterly basis. Carolina Campers & RV's Mocksville, NC

Warranty Administrator

01/2022 - 07/2023

Reviewed and analyzed warranty claims to determine coverage eligibility. Monitored warranty costs and negotiated with vendors to reduce expenses. Maintained records of all product warranties and associated documentation.

Coordinated with internal departments such as sales, marketing, finance, legal, engineering., on matters relating to warranties. Facilitated communication between customers and internal teams when resolving issues arising from defective products covered by a manufacturer's warranties.

Followed up on payments for outstanding claims.

Processed warranty paperwork for accurate documentation, reporting and filing.

Stayed up to date on factory announcements and recalls. Kept thorough records of service actions and customer information. Carolina SeniorCare Lexington, NC

Administrative Coordinator/HR Assistant

03/2019 - 12/2021

Prepared meeting agendas and took notes during meetings to track action items.

Provided administrative support for special projects when needed. Managed calendars by scheduling appointments and ensuring timely reminders were sent.

Ordered supplies as needed for the executive office staff. Coordinated catering services for meetings hosted by the executive office staff.

Maintained confidential records including financial information and personnel files.

Assisted with onboarding processes for new employees in the executive office staff.

Tackled and addressed top-level, high-priority issues with professional administrative discretion.

Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.

Provided accurate, up-to-date information to external parties through emails, phone calls and in-person interactions.

Delivered optimal administrative, customer service and case management support.

Ordered catering or restaurant delivery to offer food and beverages to meeting and conference attendees.

Teleworked when needed.

Forest Hill Memorial Park Lexington, NC

Administrator

09/2017 - 03/2019

Answered telephones to take messages or redirect calls to appropriate colleagues.

Improved office organization by developing filing system and customer database protocols.

Followed up with customer accounts to resolve unpaid or past due accounts.

Monitored payroll, credit card purchases and invoicing to prevent financial errors.

Maintained filing system for important documents such as contracts and invoices.

Updated databases with new employee information, job changes and terminations.

Responded promptly to customer complaints in a professional manner. US Bankruptcy Court Winston-Salem, NC

Case Administrator

09/1991 - 09/2016

Documented case information by completing forms promptly and filing with appropriate agencies.

Contributed to court proceedings by providing expert administration. Assessed and evaluated cases for eligibility, ensuring compliance with regulations and policies.

Analyzed and interpreted data from multiple sources to make informed decisions on cases.

Researched legal documents to support decision making on individual cases.

Maintained detailed records of case progress, status, and outcomes. Drafted correspondence related to case activities in accordance with established procedures.

Ensured that all deadlines are met throughout the process of each case. Advised colleagues on best practices related to case management processes.

Served as liaison between agency personnel, attorneys, court representatives, government agencies, community organizations. Identified opportunities for improvement within the organization's case management system.

Developed training materials related to case administration procedures. Teleworked on a weekly basis the last 7 years of employment. University of North Carolina Charlotte, NC

General Studies

01/1985

Art, Psychology and Sociology

Education and Training

Parkland High School Winston-Salem, NC

High School Diploma

01/1984

Brenda Walser 336-***-**** Lexington, NC, Family Coordinator, Forest Hill Memorial Park Janice Leonard 336-***-**** Thomasville, NC, Courtroom Deputy, United States Bankruptcy Court Tracy Kerley 336-***-**** Lexington, NC, Registered Nurse References

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