Quality Assurance Software

RAJNI TRIVEDI

323-***-**** ****************@*****.*** https://www.linkedin.com/in/rajni-trivedi-b764171b

Software Quality Assurance Analyst / QA Engineer /QA Tester/ QA Analyst/ Manual Tester/Agile Tester

Permanent U.S Resident, Software Quality Assurance professional offers a proven record of 11+ years in Software testing, Quality Assurance, and Data Analysis. Adept at managing large teams and ensuring software and data quality through manual and automated testing techniques. Provides a strategic vision for software quality while guiding daily operations and policy implementation. Identifies, research, analyzes, and resolves issues related to software quality and project success. Builds and leads high-performance teams in completing complex assignments while providing virtual collaboration with international and remote teams.

EXPERIENCE SUMMARY

In-depth experience as QA Web based and Database applications for Criminal Justice Information System, BUREAU VERITAS Group, Banking, IT, Excise, Healthcare, Excise & Customs Operations.

Excellent in performing various types of QA testing Methods: Functional, Agile, GUI, Integration, Backend, Regression, Smoke, System, End-to-End, and UAT testing, Security Testing, Client-Server Applications and Backend testing of Database- Servers for Records.

Proactive in software defect tracking and reporting using Defect Management Tools and other Tools like JIRA, IBM Rational Jazz, Azure Devops, HP ALM, SOAP UI, Selenium, maven, testng,

Postman and reaching out to necessary team to help with testing effort

Excellent Knowledge of testing process, test tools, creation and understanding of testing artifacts such as test scripts, test plans, test cases and test procedures.

Excellent Knowledge of Software Development Life Cycle (SDLC) & Software Testing life cycle (STLC).

API testing between different applications and software on XML and debugging XML data like SOAP request and response using SOAPUI tools.

Good Knowledge of Agile, Cucumber, BDD along with implementation of Agile (Scrum) based testing

Testing and evaluating software products or modules

Investigating issues and providing for corrective action

Well versed in generating Status Reports, Requirements Traceability Matrix (RTM), and attending defect status meetings to prioritize issues, track open defects, and define deadlines for issue resolution.

Focused and capable of intense concentration on work.

Ensure that testing efforts are aligned with business requirements, user stories, and project timelines.

Collaborated closely with cross-functional teams, including Business Analysts, Development, QA, and Operations & Maintenance (O&M), to ensure thorough test coverage.

Quick learner with the ability to grasp new technologies.

Dedicated, self-motivated achiever who is committed to success and adept at juggling multiple tasks in a high-pressured environment.

EDUCATIONAL QUALIFICATION

Post Graduate Degree in Master of Computer Applications from Maharshi Dayanand University, Rohtak, India

Post Graduate Degree in Master’s in Biochemistry from Kurukshetra University, India

Certified Software Quality Assurance from ISTQB

SCRUM Fundamentals Certified

Bachelor’s in science from Maharshi Dayanand University, Rohtak, India

PROFESSIONAL EXPERIENCE

State of Connecticut, Department: CJIS Governing Board

Hartford, CT

Apr 2022 – Feb 2025

Working as Quality Assurance Analyst - Level 2 in CJIS - Criminal justice of Information System

●Thorough understanding of CISS-CJIS Security policies and procedures including data encryption, agencies access controls etc.

●Analyzed System requirements, Design specifications, Data map and developed & executed detailed Test plan, Test cases to ensure compliance with CJIS Security policies and Connecticut specific requirements for different agencies.

As a part of functional testing, understood operations, validations of data and information transfer of all agencies Police Dept, SCO, DOC, DCJ,DMV, DESPP etc CJIS works for. That includes Database Testing too on various servers to ensure data accuracy and validation.

Collaborated with Business Analysts, Development and QA teams to ensure thorough test coverage. Reproduce and resolve defects, tracked issues in IBM Rational Jazz Suite and ensured timely resolution.

Performed API Web Services testing using SOAP UI, XML, & WSDL. Providing required input data to request XML & get the required data from response XML & use the response data from other request XML using SOAP UI.

Analyzed and tested different Information Exchange like Arrest paperwork (AP/SP), Disposition, Case update, Schedule Notification, etc Reviewed and tested different Source system like PRAWN,DMV, RMS as per CISS

Testing Methodologies: functional testing that includes Black Box Testing, Sanity Testing, Smoke testing, regression testing, System testing and UAT Testing .

Developed and optimize SQL queries for database testing. Created complex SQL statements for retrieving data

Led QA efforts for development and implementation of multiple CJIS Projects, Change Requests working with CJIS testing teams.

Project Clean Slate :

Connecticut is the 4th state to enact automated record clearing legislation. This new law will expunge the records of people convicted of misdemeanors and some felonies after a crime free waiting period depending on there conviction.

Project Cannabis :

This project was related to erasure of certain charges with a guilty verdict finding and with a verdict finding date between certain time period. DESPP requested to get the Case Erasure and the Charge Erasure on the Case Update.

Roles and responsibilities for the projects –

Involved in the entire project lifecycle, from requirements analysis and testing to delivery

Designed and executed comprehensive test cases, ensuring thorough coverage of all functional and non-functional requirements of the Clean Slate project

Reviewed new changes and performing regression testing on new builds.

Ensured that the application works as intended, meets business requirements, and provides a high-quality user experience before it is deployed or released to users.

Project SharePoint 2019 migration:

●Worked with search team in SharePoint update project from version SP2010 to SP2019 . Thoroughly testing data migration between databases or systems, ensuring accurate and seamless integration.

●Focusing on critical Data and record security ensuring zero leakage across system and agencies.

●Worked as part of system testing phase as well as UAT (User Acceptance Test) Phase for all projects, testing of End to end functionality of system from Data/Records input as per security, testing the records in Database as well as Final record displayed to User Portal.

AIS (AUTO INJURY SOLUTION)– a CCC Company

Woodbridge, NEW JERSEY

Designation: Software Quality Assurance, March 2020 – July 2020

Rajni was associated with AIS, a CCC Company as Software Quality Analyst The role and responsibilities at AIS included:

Medical Bill Review Solution Process adherence

Creating and Validating Test / Dummy Medical Bills per Inputs from Insurance companies like Geico, Nationwide

Creating Test Suits, Plan and Cases in Azure Test Plan.

Executing Test cases and scripts for Medical Bill Solution

Defect identification, tracking and closure

Validating Test Data Completeness and Accuracy as per Customers provided data map and requirements.

Capturing Data through internal applications for different Customer Use Cases

Verify and Validate the Data captured for Customer needs

Performed smoke testing, sanity testing, black box testing, regression testing, system testing and peer to peer testing.

Generating, Reviewing and Validating final reports prior to signing off the Test Completeness

MatriCS Shoppe LLC

Designation: Business Software Quality Analyst, August 2018 – Feb 2020

Based in Edison – NJ, Rajni was involved in incubation of MatriCS Shoppe LLC, a Florida LLC. Rajni’s involvement focused on writing use cases & test cases to ensure functional review of patents filed for Performance Tracker & Logistics & Retail Business Development Automation –

Writing and Evaluating Test Cases for “PariMarga”, the Logistics & Business Development Automation tool being developed by the company

Introduce Behavior Based Development (BDD) to the team

Work with the team to help execute the test cases using

QTP

SOAP-UI

Selenium

Cucumber & Gherkin

Review the final output to provide inputs on changes and improvements

MatriCS GRC Solutions LLC

Designation: Business Software Quality Analyst, November 2015 – August 2018

Based in Glendale – CA, Rajni was involved in incubation of MatriCS GRC Solutions, a California LLC. Rajni’s involvement focused on Patent and Trademark Filing for the company and involved following activities –

Understanding Business requirement document and Writing and Evaluating Test Cases for Performance Tracking & Improvement

Introduce Behavior Based Development (BDD) to the team

Work with the team to evaluate Cucumber & Gherkin as the solutions to run the test cases

Review the final output to provide inputs for the Patent documentation

Work with the team to help execute the test cases using

Azure Test management Tool

Selenium

Review the final output to provide inputs on changes and improvements

Bureau Veritas Consumer Product Services Group - Bureau Veritas is a world leader in laboratory testing, inspection and certification services.

Designation: Software Quality Assurance Analyst and Team Lead Data Quality Analyst, August 2007 – January 2013

Based in Noida, India, Rajni was responsible for –

Leading a team of 12 people

Strong experience in automating web application testing using Selenium WebDriver with TestNG framework.

Performed manually testing and snagging websites/web-software Reporting the Bugs using Bug Tracking tools like JIRA

Peer reviews with team members

Update Traceability Matrix regularly

Possess strong PL/SQL querying skills

Monitor Quality of Data captured by our Global Information Systems

Covering South Asia region for Data Analysis

Discover data errors, inconsistencies and deviations from preset rules/standards

Report critical findings to concerned department heads and issue Data Quality Health reports periodically

Support Data Cleansing Processes as needed

Project Details

Bureau Veritas One Source (BVOS)

BVOS originally develop by Infosys for Bureau Veritas, This project in-sourced for in house development by Bureau Veritas Itself. BVOS has two applications one is OTRD and second is ECOM. I am responsible to test both the applications.

ECOM application is for that client of bureau veritas who want to place order online for getting Inspection or Testing compliance certification. It has three module web authenticated web client, ecom admin, client admin all modules further have sub modules.

Role: As Software Testing Engineer, responsible to guide the team members about application’s functional docs and knowledge transfer

Testing Type: Manual and Usability

Tracking Tools: JIRA

Test Management Tool: Test Link

BV-Lab-NG (Bureau Veritas Lab-New Generation)

BV-Lab-NG, is the application which is running around 900 locations 140 countries worldwide in bureau veritas labs, and used to store the laboratory data for the consumer products quality assurance lab tests. This application is a tailor-made application for collecting the test data according to the products protocol define by the buyer of the products, tests is performed on request for the world wide retailers like Walmart, Williams-Sonoma, Gap, Lee-cooper and many more.

Role: As Software Testing Engineer

Testing Type: Manual and Usability

IBMS (Inspection Business Management System)

IBMS is an enterprise application which is running around 900 locations 140 countries worldwide. IBMS is used for the Inspection Audit and Assessment (IAA) department of the Bureau Veritas. All day to day inspection booking for testing in Bureau veritas labs and for results of the testing, being stored and updating in IBMS. From auditor level to top management level used this application. There are 100 modules in this application and from auditor to director has their own access right for each module, this application is serving around 38 thousands clients globally.

Role: As Software Testing Engineer

Testing Type: Manual and Usability

OTHER PROFESSIONAL EXPERIENCE

ICICI Bank, NEW DELHI, INDIA

Data Quality Analysis Team Lead – June 2005 – August 2007

Monitor Quality of Data captured for the Loan Collections Systems

Discover data errors, inconsistencies and deviations from preset rules/standards

Report critical findings to concerned department heads and issue Data Quality updates periodically.

Central Customs and Excise Department, Govt. of India

Data Analyst, April 2004 – June 2005

Worked for Custom & Central Excise Department (Gov. of India).

Performed IT operations with Central Government of India undertaking

Reference : On Request

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