Product Manager User Experience
Resume:
Michelle Nguyen
********************@*****.*** linkedin.com/in/michellenguyen25 http://www.linkedin.com/in/firstlastname
Product Manager
Empowering global product success through SaaS implementation, seamless process optimization, and intelligent automation
Innovative technology leader with expertise in SaaS design, development, and delivery. Proficient in leading cross-functional teams, solving complex problems, and driving user-centered solutions that align with business goals. Skilled in balancing customer needs with technical and commercial requirements to deliver scalable, high-impact products.
Product Roadmap Product Development Product Implementation Product Lifecycle User stories Planning & Designing Project Management Agile and Waterfall Methodologies System Analysis Scrum
Technical Skills
SAP
Coupa
Concur
Aravo
VersionOne
Jira
Aha
Qualtrics
ServiceNow
Vistex
Lucidchart/Lucidspark
Confluence
Professional Experience
NIKE.INC, Beaverton, OR 2024 – 2025
Lead Product Manager
Led project and production support for Incentive Administration Rights & Royalties, ensuring accurate processing and compliance.
Optimized processes and enhanced user experience by identifying inefficiencies and implementing improvements.
Managed end-to-end product lifecycle from concept to design, POC, testing and support, delivering scalable solutions.
Facilitated cross-functional collaboration, aligned scope and objectives, streamlining product team workflows.
Developed and prioritized roadmap, product backlog, quarterly planning, and sprint cycles, while crafting clear and actionable user stories to drive execution.
Orchestratred product road map and collaborated with stakeholders, aligning priorities with company objectives, gathering requirements, and ensuring successful implementation of high-impact initiatives
Optimized user experience for internal and external stakeholders, driving automation, reducing operational costs.
Communicated effectively across products team, ensuring scope alignment to streamline processes and successfully launch products.
Senior Technical Product Manager 2021 – 2024
Directed cross-functional team coordination and stakeholder communication, ensuring seamless collaboration across geographies.
Partnered with Architect, and engineers to design and implement Coupa across multiple regions, driving operational efficiency.
Led dynamic team of 6 – 15 onshore and offshore members, fostering productivity and alignment across global operations.
Managed SEC MANA development, bringing the project back on track within 45 days after falling 90 days behind, delivering on schedule.
Owned product backlog management, prioritizing user stories to optimize development cycles and execution.
Applied expertise in Source-to-Pay (S2P) with a strong focus on Procure-to-Pay (P2P) best practices.
Led support of a high complex application landscape, over come aging systems, varied geography maturity, and 15 applications with 100+ integrations spanning SaaS, SAP, Fusion, AWS, NIFI.
Enhancing visibility, cost saving, risk mitigation, and compliance enforcement.
Conducted internal user surveys for Coupa and Concur applications, leveraging feedback to implement functional improvements and elevate user experience.
Senior Product Owner 2018 – 2021
Prioritized and managed product backlog, defined user story acceptance criteria, and collaborated with engineering teams, refining stories for config and development.
Led successful implementation of Coupa EMEA and APLA, ensuring seamless integration and stakeholder alignment.
Owned and executed product roadmap, achieving 100% of all feature deadlines by proactively identifying and mitigating engineering roadblocks.
Directed and mentored team of 3 full-time employees and 6 offshore contractors.
Championed Agile methodologies, promoting discipline, transparency, and efficiency in project management processes.
Managed diverse cross-functional team to develop and deliver innovative SaaS solutions, driving product excellence.
Partnered with stakeholders, understanding user pain points and translated into actionable user stories for development.
Owned planning and scheduling of 2-week sprints, ensuring alignment with product vision and seamless communication with engineering teams.
Senior Business System Analyst 2000 – 2018
Implemented Travel and Expense Management program across 48 countries, 110 entities within 17 months, delivering on time, under budget, and with additional scope.
Translated complex technical application specifications into clear functional and non-functional business requirements, ensuring alignment with operational needs.
Demonstrated expertise in Functional Specification document, Gap Analysis, Source to Target Mapping, SAP Configuration, and Flow Diagram, supporting accurate system design and implementation.
Participated in full project life cycle, from initial planning to post deployment support.
Gathered and analyzed business requirements, developed and executed end user training, driving successful implementation of SAP AFS.
Conducted rigorous testing of SAP R3 prior to go-live, identifying and resolving critical system issues to ensure seamless deployment.
Collaborated with developers to convert functional specs into technical design documents, bridging gap between business needs and technical execution.
Managed incident tickets per service level agreements (SLAs). Conducted root cause analysis and implemented corrective actions, enhancing system stability.
Education
Bachelor of Science (BS), Management Information System (Minor in Communication), Oregon State University, Corvallis, OR
Certifications
Agile, Coupa
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