Nurse Assistant Customer Service

Deondra Osby

***** *. ****** **, **** Year, AZ. *5388 Cell 480-***-**** *******@*****.***

Professional Summary:

Licensed Nurse Assistant with 8 plus years’ experience in healthcare. Exceptional Customer service experience in health care. Maintain a strong reputation for achieving high levels of client satisfaction. Team oriented with a strong track record of establishing solid relationships with patients, clients, co-workers and administration.

Skill Highlights:

Exceptional problem solver

Deadline-driven

Superior communication skills

Health and wellness expertise

Skilled multi-tasker

Active listening skills

Seasoned in conflict resolution

Culturally sensitive

Positive attitude

Courteous demeanor

Focused and driven

Professional Experience:

PCA/ Nursing Assistant

Mayo Clinic Hospital

December 2023-present

I work in the Clinical care unit and travel throughout the hospital to take care of all patients in care units as a nurse aide and/ or sitter

June 2021- 2023

Banner University

I work in the PCUDepartment which includes working with surgical patients receiving transplants such as open heart, triple heart bypass, artificial heart and do on. At times I sit 1:1 with patients who need a direct watch to keep them safe.

Nurse Assistant/ Med-Surge Float

September 2014 to June 2021

Banner Del Webb

I work as a Nurse Assistant float. This provided me with the experience of working many different areas within Del Webb hospital. Which lead to stronger understanding of medical terminology in English. I am very familiar with medical procedures, documentation and the current policies at Banner Health.

CNA

May 2013 to 2014

Illinois Masonic Health Care – Chicago, IL.

Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Sound, ethical and independent decision-making ability consistent with medical protocols. Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's. Utilized strong assessment skills to determine necessary patient care. Often commended for maintaining the safety, respect and dignity of patients.

CNA

October 2010 to March 2013

Franciscan Saint James Hospital – Olympia Fields, IL.

Worked as part of team to ensure proper care of body mechanics and safety of patient. Obtained vitals for a floor of 10 - 18 patients per shift. Utilized strong assessment skills to determine necessary patient care. Provided necessary health education training for patients such as the activities of daily life.

Education and Training

CNA Certification, 2010

South Suburban Community College – South Holland, IL.

Phlebotomist, 2012

South Suburban Community College – South Holland, IL.

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