Customer Service Call Center
Resume:
Adair Johnson
West Point, GA *****
**************@*****.***
Work Experience
Customer Service Manager (CSM)
Walmart-LaGrange, GA
January 2018 to Present
Academy Trainer title manage, train and educate all associates in 2 Departments. Ensure all associates
are up to date on any learning tools, have conversation with compliance, policy’s, handle cash
management in the store! Do audits on cash in recyclers
Customer Service Representative
American Home Shield-LaGrange, GA
November 2016 to January 2018
Worked in a call center assisting customers with home warranties and escalation. High call volume call
center
Production Team Lead
Mobis Alabama-West Point, GA
February 2011 to October 2016
• Led a team of 22 production workers in meeting daily production targets and ensuring quality standards
were met
• Implemented new production processes resulting in a 75% increase in efficiency and productivity
• Trained and mentored new team members, reducing onboarding time by 50%
• Collaborated with cross-functional teams to identify and resolve production issues, minimizing
downtime
• Developed and implemented safety protocols, resulting in zero workplace accidents for 14 consecutive
months
• Managed inventory levels to ensure uninterrupted production flow while minimizing excess stock
• Demonstrates self-discipline and reliability
• Seeks and appreciates opposing perspectives on issues
• Changes or easily accepts change in organization or job requirements
• Displays knowledge & skills necessary to perform assigned duties; understands Processes, procedures,
standards, methods and technologies related to assignments; demonstrates functional/technical literacy;
participates in measuring outcomes of work; effectively uses available technology
• Assembly
• MS-Excel
• MS-PowerPoint
• MS-Word
• Flexibility in working hours to include nights, weekends and holidays as required
Education
Certificate Program in Nursing
LaGrange, GA - LaGrange, GA
September 2003 to May 2007
High school diploma
Troup County High School - LaGrange, GA
September 1999 to May 2003
Skills
• Customer Service (7 years)
• Customer Experience (10+ years)
• Call Center (9 years)
• Front Desk (5 years)
• CCC
• Customer Care (10+ years)
• Word Processing (10+ years)
• Help Desk
• Technical Support (10+ years)
• Microsoft Office (10+ years)
• Technical Support (5 years)
• Windows (10+ years)
• Data entry (10+ years)
• Manufacturing (10+ years)
• Typing
• Test-driven development
• SAP (5 years)
• Forklift
• Customer service
• Cash handling
• Financial services
Certifications and Licenses
Certified Medical Assistant
November 2007 to January 2024
Assessments
Customer service — Proficient
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