Customer Service A Full-Time

SHIVANI

Surrey, BC 778-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Friendly, dependable, and detail-oriented professional with experience in customer service, sales, and production environments. Seeking a full-time opportunity to contribute strong communication, organization, and multitasking abilities in a dynamic setting.

AVALIBILITY

Full time, open availability for all shifts, including holidays.

CORE SKILLS

•Strong customer service focus with excellent communication and multitasking skills.

•Accurate POS handling & efficiency in cash and card transactions.

•Maintain cleanliness, Safety & Hygiene Compliance.

•Ability to multitasking in Fast-Paced, cold and team driven environments.

•Proficient in Microsoft Word, Excel, PowerPoint, and basic computer operations.

•Reliable, punctual and highly adaptable to changing responsibilities.

•Fluent in English, Hindi & Punjabi

EXPERIENCE

Purdys Chocolatier – Retail Connoisseur Apr 2025 – Present

•Delivered personalized product knowledge to help customers select gifts and seasonal items.

•Took the initiative to increase sales of specialty products and promote in-store offers.

•Supported inventory checks and assisted with stock rotation for freshness.

•Operated the register and managed accurate cash handling.

•Maintained clean, attractive product displays.

Going Places Travel Accessories – Customer Service Representative / Key Holder Oct 2024 – Present

• Greet and assist customers with product selection and questions.

• Process sales transactions accurately using POS systems.

•Received, priced and organized new stock to ensure efficient floor replenishment.

• Attended phone enquiries and processed special customer orders accurately and promptly.

• Performed opening and closing duties, including balancing cash, cleaning, and securing the store.

Sunrise Poultry Farm – Production Worker Apr 2023 – Apr 2024

• Cut, trimmed, and processed poultry while following strict food safety protocols.

• Maintained consistent speed and accuracy in a cold, high pressure environment.

•Collaborated closely with team members to meet daily production quotas.

• Followed hygiene, PPE, and quality control standards to prevent contamination.

Subway – Team Member Jan 2023 – Apr 2023

• Provided excellent customer service and food preparation.

• Ensured cleanliness and organization of the store.

EDUCATION

Diploma in Business Administration

Capilano University – North Vancouver, BC Jan 2023 – May 2025

High School Diploma

Sri Guru Harkrishan Public School – India 2021

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