Office Manager Patient Access

Alisha Dean

***********@*******.***

Education Martin University Indianapolis, IN 2019-Current

Bachelor of Science Health Care Management

Ivy Tech Indianapolis, IN 2009

Business Administration

Professional Experience IU Health- Patient Access, August 2018-present

Delivery of customer facing service

Revenue systems service

Help to provide equity in scheduling,

Provide productivity in registration, insurance verification

Provide financial counseling

Providing HIPPA guidance

Indy Pawn-Manager, February 2012-2018

Managed a diverse group of 35 employees

Implemented Point of Sales

Organized working relationship with IMPD

Participating in an intensive Pre-Service Training, including five weeks of field experience IMPD

Managerial Finance

Audits

Lee’s Tax City, Office Manager, August 2004-2012

• Help identify strengths and weakness in sales

• Provide daily support

• Recordkeeping of Crosslink Software

• Numerate reserve

• Process payroll

• Conducted supervisory technique seminar trainings Honors, Achievements, and Skills

• Helped to increase Point of Sales by 10%

• Citizenship Award from IMPD (Implemented program to help recover stolen items)

• TCI (Therapeutic Crisis Intervention Certified)

• Rehabilitation certification, respite certification

• IRS Tax Laws and Rules certification

Microsoft Office Excel Certification

Cerner POS Certification

Micro Computer Certification

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