Customer Service. Drivers License
Resume:
CURRICULUM VITAE OF MOKOENA MAHLATSE FORTUNATE
*.) PERSONAL DETAILS
SURNAME : MOKOENA
FIRSTNAMES : MAHLATSE FORTUNATE NTOKOZO
DATE OF BIRTH : 21-02-2001
IDENTITY NUMBER : 010***-****-***
NATIONALITY : SOUTH AFRICAN
GENDER : FEMALE
DRIVERS LICENSE : Drivers License (Code 10)
HOME LANGUAGE : N.SOTHO
OTHER LANGUAGES : SPEAK, READ AND WRITE ENGLISH, AFRIKAANS, ZULU AND N.SOTHO
1.2) CONTACT DETAILS
CONTACT NUMBER : 073-***-****
POSTAL ADDRESS : 323 Surrey Avenue
Randburg
Johannesburg
2194
RESIDENTIAL ADDRESS : 323 Surrey Avenue
Randburg
Johannesburg
2194
EMAIL ADDRESS : ***************@*****.***
2.) EDUCATION QUALIFICATION
SENIOR SCHOOL : HOERSKOOL ERASMUS
HIGHEST GRADE : MATRIC
SUBJECTS : ENGLISH HOME LANGUAGE
AFRIKAANS FIRST ADDITIONAL LANGUAGE
MATHEMATICAL LITERACY
LIFEORIENTATION
BUSINESS STUDIES
GEOGRAPHY AND VISUAL ART
2.1) SENIOR SCHOOL ACHIEVEMENTS
• ENGLISH DRAMA (A-TEAM)
• SCHOOL MUSICAL
• HOCKEY (2ND TEAM)
• ENGLISH ORATORS (2ND PLACE)
2.2) TERTIARY
I was part of the 2020 Social Committee at the IIE’s Varsity College Pretoria, under the Marketing Department. In 2021 I was signed up with the VC Cares committee, doing good in the community and touching students lives.
3.) Education
[ 2024
Vital College:
Customer Service Certificate.
4.) Work Experience
[2024/05- Present]
Information Officer/ Consultant
Excellerate JHI (Sandton City)
• Stayed updated with changes within the centre to keep customers updated as well.
• Directed and solved customer queries and complaints, live and over the phone.
• Made gift card sales and reconciled total sales, daily.
• Assisted with emergency response services.
3.) COMMUNITY INVOLVEMENT
I belonged to a youth club at church (Unstoppable Conquerors) trying to bring change in our area.
I was the youth administrator as well as an usher and so I know how to be of service. I was part of the church dance group (David’s Praise Ministry). I take part in yearly Cancer Relays.
4.) HOBBIES
I am a very passionate visual artist and love to experiment with different colors. I know how to handle and use my brushes, I’m a makeup artist in my spare time. I am an avid reader which in turn expands my knowledge and improves my speech. I write short pieces every now and again.
5.) CAREER INTERESTS
I have re-evaluated my career goals and I am determined to find a position that better fits my long term objectives. I aim to develop my customer service skills to grow a satisfied client base. The end goal is to make my mark in the financial market/ field. I love visual art and aim to dive into the bespoke art on clothing industry, Cosmetology stole my heart and I aim to become a published Author in the near future.
6. SKILLS
• Computer literate (MS Excel, MS Outlook, MS Office)
• Planning & Organizing
• Filing
• Problem Solving
• Multilingual
• Persuasion & Negotiation
• Flexibility/ adaptability
• Positive attitude
• Creativity
• Teamwork
7.) REFEREES
7.1) Mr F. Botes (Principal) Tel: 013-****-***/6
Hoerskool Erasmus
7.2) Mrs Thulile Ditshego (Leader) Tel: 066-***-****
Christian Revival Church
7.3) IIE Varsity College Pretoria Tel: 012-***-****
7.4) Sandton City Tel: 066-***-****
(Department Manager)
Kassandra Sukhessan
I am a self motivated woman who's always keen to acquire new knowledge and understanding in everything I do. I love working with people and I have the patience required to do so. I am never one to dwell on problems, always focused on the solution. I obtain the ability to remain calm under pressure and to adhere to strict deadlines. I am friendly, helpful and polite. I can work independently and also within a team setting, working in a team inspires creativity, innovation and problem solving. I have an active and dynamic approach to work and getting things done.
I never limit myself, I strive for excellency and heed the lessons of failure. I am a devoted, diligent and conscientious worker who is able to produce and achieve.
I have enclosed my curriculum vitae where you will find detailed information.
Hoping my application will receive your favorable consideration.
Yours faithfully
Mahlatse F Mokoena
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