Front Desk Customer Service
Resume:
Jayla Jenkins
**** ******** ***** **, **********, DC
*************@*****.*** 202-***-****
Professional Summary
Reliable and motivated professional with hands-on experience in security, front desk reception, and customer service. Skilled in office computer systems, verbal and written communication, and guest relations. Committed to learning and excelling in fast-paced, team-oriented environments. Eager to contribute strong work ethic and adaptability to roles in security, administration, or support services.
Experience
Concierge
FIS LLC – Washington, DC 2023
- Delivered front desk and concierge services with professionalism and care.
- Managed guest inquiries, coordinated service requests, and maintained a welcoming environment.
CSC Security – Washington, DC August 2023 – November 2023
Security Staff
- Ensured safety and compliance during large events and public gatherings.
- Patrolled premises and reported incidents promptly.
Walmart – Washington, DC June 2022
Retail Associate (Apparel Department)
- Assisted customers in finding products and provided excellent service.
- Maintained organized apparel displays and managed inventory tasks.
Ben’s Next Door Bar & Restaurant – Washington, DC Sept 2021 – Dec 2021
Hostess & Busser
- Greeted guests, managed seating arrangements, and supported waitstaff.
- Maintained cleanliness and provided a pleasant dining experience.
Marlow Heights Giant Pharmacy – Washington, DC 2024
Pharmacy Assistant
- Supported pharmacy staff in organizing and customer assistance.
- Maintained confidentiality and safety protocols in all operations.
Education
Anacostia High School – Washington, DC
High School Diploma, Graduated June 2022
Certifications
DC Security Exam – Passed December 12, 2024
Skills
• Security and Surveillance
• Front Desk & Guest Services
• Office Computer Skills
• Customer Service
• Verbal and Written Communication
• Adaptability & Teamwork
• English Language Proficiency
• Willingness to Learn
Languages
English
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