Customer Service / Loan Processor / Business Development

David Iovine (NMLS# *******)

*** ****** *** **********, ** 08016 Phone: 609-***-**** E-Mail: ***********@*****.*** 1

Profile

Highly motivated and dependable individual with proven leadership skills, able to absorb new concepts quickly, think independently, demonstrate keen problem-solving ability, and employ exceptional communication and organizational skills. Possess a consistent record of success with a focus on attention to detail, professionalism, teamwork, and application of a synthesis of conventional and unconventional reasoning. Experience

NJ Economic Development Authority - Business Development Officer - Oct. 2022 – May 2023

• Developed banking and business relationships to offer a variety of options, products, and programs to make businesses more bankable

• Prepared loan and grant applications for submission to underwriting ComputerShare - Loan Processor - January 2021 – November 2021

• Prepared loans for initial and final submission to underwriting

• Collected, verified, and evaluated required documents for loan applications

• Worked closely with Loan Officers to complete outstanding underwriting conditions TD Bank - Loan Processor - August 2019 – September 2020

• Prepared loans for initial and final submission to underwriting

• Collected, verified, and evaluated required documents for loan applications

• Managed extremely heavy pipeline during unprecedented market conditions and volume

• Acted as primary liaison between borrowers and underwriters

• Engaged customers in a courteous, friendly, and professional manner Ocwen/PHH Mortgage Services - Customer Resolutions Consultant - April 2019 – July 2019

• Endeavored to assist customers experiencing financial hardship to cure delinquencies with a focus on empathy

• Conveyed various options available to customers via account analysis and financial interviews

• Handled high volume of inbound and outbound customer calls during the onboarding of a large volume of accounts Freedom Mortgage Corporation - Loan Processor - February 2012 – November 2016

• Prepared loans for initial and final submission to underwriting

• Collected, verified, and evaluated required documents for loan applications

• Acted as primary contact for borrowers and vendors

• Engaged customers in a courteous, friendly, and professional manner David Iovine

2

PSG Real Estate & Short Sale Processing - Manager/Short Sale Negotiator - November 2007 – December 2011

• Directly negotiated with Mortgage Servicing Companies, Mortgage Investors, Mortgage Insurance Companies as well as other lien holders (both public and private) to facilitate real estate short sales and prevent foreclosures

• Managed staff workflow and assisted employees with issues proved to be too challenging for them

• Expanded client base with consistent and competent handling of Realtor and seller issues and concerns regarding the short sale process

MRS Associates, Inc. - Collections Specialist and Manager - January 2006 – October 2007

• Consistently exceeded company benchmarks for success and development regarding both personal and team goals

• Guided professional and effective loss recovery team in a highly regulated field

• Trained and improved new employees focusing on use of candidates’ individual strengths to develop motivated and successful staff

Cassidy, Jones & Co. / Sungard Global / Baycrest Partners – Series 7 Registered Trading Assistant - 1999 – 2005

• Handled heavy order flow of securities transactions for New York Stock Exchange floor brokerage firms

• Series 7 registered representative responsible for execution of securities transactions on the NYSE for both public and private clients

• Accomplished superior level of customer service necessary for a wide variety of clients in a highly demanding and stressful work environment

• Utilized strong organizational and interpersonal skills to rectify discrepancies in previous market day trades Education

Thomas Edison State University 2017 – 2019

Psychology Major (part-time online)

Rutgers College – New Brunswick, NJ 1988 – 1991

English / Philosophy Double Major – Economics Minor – Member Theta Chi Fraternity Competencies and Credentials

Possess outstanding oral and written communication skills as well as ability to learn quickly and develop new technical skills independently. Ability to manage multiple projects and shifting workloads in fast paced environments. Adaptability to changing work environments and tasks. Staff management. Microsoft Office Suite. CRM.

Encompass

Previously held Series 7 and Series 63 Registered Representative Certifications

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