Customer Service Technical Support
Resume:
JENNIFER AGUILAR
C U S T O M E R S E R V I C E R E P R E S E N T A T I V E
WORK EXPERIENCE
PROFILE
Customer Service & Client Support Specialist with 8 years of BPO experience, providing exceptional service and technical support to U.S.-based clients in the telecommunications and financial sectors. Adaptable, fast learner, and skilled in handling high-volume environments. Strong communication skills with the ability to work across time zones and deliver consistent, high-quality support.
*****************@*****.***
Phone:
Email :
VISA Philippines Inc. 2022 - 2024
Customer Service / Client Care Support
IQOR / RMS Collect 2021 - 2022
Customer Service / Collection
ACCENTURE Philippines 2021
Customer Service Representative
Assisted cardholders by investigating automated fraud alerts, blocking compromised cards, and processing replacements. Managed dispute resolution for fraudulent and non-fraudulent transactions, ensuring timely provisional credit updates. Provided customer support via email and live chat, including sending payment reminders through mail merge communications. Handled customer inquiries related to billing, including detailed explanation of charges and account statements.
Processed payment arrangements and investigated causes of declined transactions to assist in issue resolution. Collected payments and presented minimal retention offers to cardholders considering account cancellation.
Responded to customer phone inquiries regarding billing concerns and basic device features.
Tracked orders and escalated tickets that exceeded expected resolution timeframes.
Conducted basic troubleshooting and processed replacement requests for defective devices.
EDUCATION
SKILLS
Attention to detail
Multitasking
Time Management
Clear Verbal and Written
Communication
Effective Communication
Customer Centric Mindset
Critical Thinking
MAPUA MALAYAN DIGITAL
COLLEGE
BSIT Major in Data Analytics
2023
2002- 2006
MUNTINLUPA BUSINESS HIGH
SCHOOL
High School Graduate
REFERENCE
CONTACT
************@*****.***
Phase 3 Block 25 Lot 11
Southville 3, Poblacion
Muntinlupa City
Undergraduate
Jovan Elizander Castro
Customer Service Team Leader
SYKES ASIA INC.
Customer Service / Technical Support Representative Handled customer issues related to landline service, providing basic troubleshooting and diagnostics.
Ran line tests using internal tools to identify service faults and created trouble tickets for technician dispatch.
Monitored open tickets and conducted follow-up calls to ensure issue resolution and customer satisfaction.
2016 -2021
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