Customer Service Support
Resume:
Maria Gutierrez
Temple Terrace, FL *****
*********@*****.***
Willing to relocate to: Tampa, FL - Brandon, FL - Riverview, FL Authorized to work in the US for any employer
Work Experience
Claims Specialist
American Glass Professionals-Brandon, FL
April 2024 to April 2025
Help customers through the windshield replacement process. Inbound and outbound calls.
Providing knowledge to customers about windshield replacements, confirming appointments, helping customers start a windshield claim through their insurance. Gathering information to submit to insurance companies.
ITM Teller
Suncoast Credit Union-Tampa, FL
October 2022 to January 2024
Process a variety of financial transactions including, but not limited to, deposits, payments, transfers, and withdrawals. Ensures that proper endorsements and identification are obtained and follows Credit Union policies and procedures.
Chargeback Representative
FIS Fidelity National Information Services-Tampa, FL January 2022 to April 2022
Under moderate supervision, investigates and processes incoming customer and client financial institutions credit card disputes. Handle all merchant inquiries of the dispute process in compliance with Visa, MasterCard and Discover rules and regulations. Customer Service Representative
Smart Communications-Seminole, FL
June 2019 to November 2021
Responding promptly to customer inquiries.
Acknowledging and resolving customer complaints.
Ensure customer satisfaction and provide professional customer support. Maintaining a positive, empathetic, and professional attitude toward customers at all times. Schedule Visits
Process Payments
Customer Service Coordinator
Toyota of Tampa Bay-Tampa, FL
September 2018 to June 2019
Schedule Appointments for Car Services
Process Payments for Car Services
Call Customers when vehicles are ready for pickup
Billing Specialist
ABC Autos, Inc.-Tampa, FL
August 2016 to September 2018
Contact clients who have failed to pay their bills through calls and emails Solicit payment of bills through negotiation and professional communication, remaining tactful, sympathetic and respectful at all times Listen to clients and collaborate to create a strategy that works with their needs and schedules to get their bills repaid quickly and effectively
Assitant Manager
McDonald's-Tampa, FL
November 2010 to July 2016
Address employee and customer concerns
Provide direction to staff
Prepare shift schedules
Clean Restaurant
Keep detailed records of daily, weekly and monthly costs and revenues Take Orders (Drive Thru/ Counter)
Process Payments
Monitor compliance with safety and hygiene regulations Education
GED
Chamberlain High School - Tampa, FL
April 2011 to June 2011
Skills
• Problem-solving.
• Leadership
• Remote access software
• Communication skills
• Microsoft Access
• Microsoft Windows Server
• Customer support
• Network Support
• Technical support
• Microsoft Windows
• Software Troubleshooting
• Microsoft Excel
• Account management
• VPN
• Microsoft Office
• Analysis skills
• Driving
• Operating systems
• Windows
• Desktop support
• Microsoft Word
• Typing
• Spanish
• Live chat
• Remote Access Software
• Bilingual
• Relationship management
• Customer service
• Problem management
• Network support
• Data entry
• Negotiation
• Time management
• Effective communication
• Organizational skills
• Sales
• Banking
• Microsoft Outlook
• Computer Operation
Languages
• English - Expert
• Spanish - Expert
Certifications and Licenses
Driver's License
July 2018 to July 2026
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