Customer Service Part-Time Teller
Resume:
DEBBIE G. SULLIVAN
Penn Valley, CA. 95946
**************@*****.***
I am currently employed as a Part-time Teller.. I was laid off my last position with Loandepot as a Mortgage Underwriter. I am open to a change in career. I have customer service, customer contact. I am an fast learner and love to work with the public. Please give me the opportunity to get back to active full time employment.
SKILLS:
ENCOMPASS REMOTE EXPERIENCE
TMO MORTGAGEWARE
LOANTRAC III CALYX POINT
CONTOUR LOAN PROPECTOR (LP)
DESKTOP ORIGINATOR/UNDERWRITER (DO/DU)
ASSETWARE (RFC) IDASL (INDYMAC)
CLOUT (COUNTRYWIDE) ZIPPY PLUS (CHASE)
CLUES (BANK OF AMERICA) EMAGIC
EKOMAS CITIWORKS
LPM (LASER PRO MORTGAGE)
PROFESSIONAL EXPERIENCE 01/2022 to present
West America Bank
Part-time Teller
Process customer transactions, including deposits, withdrawals, and transfers. Provide excellent customer service and address client inquiries. Maintain accurate records of all transactions and account activities Promote bank products and services to customers
Ensure compliance with banking regulations and policies. Handle cash and balance cash drawers at the end of shift. Assist customer with account openings and closings. Identify and report any suspicious activity or fraud. Collaborate with team members to achieve branch goals. Stay updated on bank policies and procedures.
07/2019 to 10/2022
LOAN DEPOT
Underwriter III - Remote
Reviewing, Analyzing Mortgage loan applications. Heavy customer/ Loan officer contact. Verifying income and assets. Reviewing credit and Appraisals. Final reviewing of conditions-Final approval. Maintaining daily SLA’s. Freddie/LP and Fannie/DU Guidelines. TX Loans 06/2015 to 01/2019
LoanPal DBA Paramount Equity Mortgage LLC
Conventional Underwriter- Remote
Underwriting conventional loans, analyzing, verifying income, tax returns, assets, credit
& appraisals. Maintaining daily SLA's. Reviewing conditions and finalizing loans for closing. Freddie Open Access, DU Refi Plus, Wells Fargo and Chase Guidelines, Purchases, HSE, Home-ready, Refi's
10/2010 TO 05/2015
Accenture Credit Services/Zenta
Underwriter
ACS is an outsourcing company with several mortgage contracts with major Lenders. Last assignment on Bank of America Platform. Delegated Underwriter with signing authority to
$650,000.00. Underwriting retail conventional loans, analyzing, verifying income, tax returns, assets, credit & appraisals. Clearing conditions. Maintaining monthly queue/ pipeline. Dual screens, paperless & remote. Current knowledge of all new Fannie Mae/ Freddie Mac guidelines. Knowledge of Fannie Mae Refi Plus, Freddie Mac Relief-Open Access, HARP/Streamlines.
Prior experience all in the Mortgage business. Loan processing Supervisor, Sr. Loan Processor, Sr. Loan Closer. Overall I have been in the Mortgage Industry for the past
Personnel References provide on request.
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