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LISA CLARK
**** ********** **. *** * 270-***-**** *************@*****.***
Background and education in Human Resources and Business Administration to include: employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance, Healthcare Management.
SKILLS
Strategic Planning Employment Law
HRIS Technologies
Microsoft Office, outlook
ICD-9 coding & CPT Staff Recruitment & Retention
Employee Relations
Program Development
Data Base Management
Data Entry
Orientation & On-Boarding Training & Development
Performance Management
Organizational Development
HR Policies & Procedures
PROFESSIONAL EXPERIENCE
AMERICAN GREETINGS CORPORATION 2005 TO Current
Merchandiser
• Plan and develop merchandising strategies that balance customers’ expectations and company’s objectives.
• Analyze sales figures, customers’ reactions and market trends to anticipate product needs and plan product ranges/stock.
• Collaborate with buyers, suppliers, distributors and analysts to negotiate prices, quantities and time-scales.
• Maximize customer interest and sales levels by displaying products appropriately.
• Produce layout plans for stores and maintain store shelves and inventory.
LIFELINE HOMECARE SOLUTIONS
2012 -2013
Office Assistant/ Homecare Aid
• Used knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
• Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
• Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and address complaints. Clean clients house (light housekeeping). Helped clients with personal care.
Kensington Manor/Healthcare Services Group
2009-2012
● Housekeeping and Laundry Duties: Cleaning resident rooms & bathrooms, dining facilities, employee break room, nursing stations, front offices, engaging in mandatory training on MSDS Sheet, Hazardous Material, Blood Borne Pathogen. Worked in Laundry, which included operation of Industrial washer and dryer equipment, sorting linen and distributing to resident rooms.
HARDIN MEMORIAL HOSPITAL
2007-2009
Patient Access Clerk
● Processed patient registration, and medical claims.
● Answered multi- line phone, and filed Insurance; performed data entry, database management.
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EDUCATION
SULLIVAN UNIVERSITY: Louisville, Kentucky
Masters - Human Resource Leadership —March 2014
Bachelor of Science: Business Administration/Healthcare Management December 2012