Customer Service Representative

JAMEILA WILLIAMS

Smithfield, Savanna la Mar P.O. Westmoreland · 876-***-****

*****************@*****.***

A motivated individual who demonstrates a strong work ethic and creative ability, looking to enhance and develop self in field of study.

EDUCATION

SEPTEMBER 2021 – PRESENT

MONTEGO BAY COMMUNITY COLLEGE (FROME CAMPUS)

Associates Degree in Business Administration (Pursuing)

Core Courses: Accounts, Information Technology, Mathematics, Psychology, Business Ethics

SEPTEMBER 2017 – AUGUST 2020

Manning’s school

EXPERIENCE

NOVEMBER 2022 – MAY 2023

CUSTOMER SERVICE REPRESENTATIVE, COLLECTIVE SOLUTION

Managing difficult customer situations while using empathy through phone and email

Using problem solving skills to identify and resolve customers facing issues in a timely manner.

Balancing team and individual responsibilities.

AUGUST 2022 – NOVEMBER 2022

CUSTOMER SERVICE REPRESENTATIVE, ITEL BPO

Providing information to customers for television, cable, or internet

Providing step by step support to resolve issues.

Manage large amounts of incoming calls.

JULY 2021 – AUGUST 2021

WEDDINGS ASSOCIATE, AZUL BEACH RESORT

Provide administrative help such as typing and filing

Support wedding planner when needed

Organize wedding décor items

JULY 2018 – AUGUST 2019

CUSTOMER SERVICE REPRESENTATIVE, fontana pharmacy

Providing information to customers

Pricing products and keeping shelves organized

Processing customer orders and request

SKILLS

Basic Knowledge of Microsoft word

Customer Service

Adaptability

Organized

Time management

REFERENCES

Available upon request

Contact this candidate