Customer Service Call Center
Resume:
JULIE BARNETTE
*************@*****.***
SUMMARY
Experienced in sales, customer service, and business operations with over ten years in salon, retail, and call-center industries. Worked in managerial, employee, and self-employed positions, and am extremely focused on positive customer experience as well as profitable operations. Looking for an opportunity to demonstrate how my skills bring value to your company. WORK EXPERIENCE
Allianz Global Partners 2023 – 2025
Travel Insurance Claims Adjuster Tampa, FL (full-time remote) o Processed travel insurance claims
o Utilized computer technology and software systems as needed or required o Contacted customers when necessary to request documenation for claims o Adhered to company standards and regulations
Ultimate Medical Academy 2021 – 2022
Admissions Representative Tampa, FL (full-time remote) o Healthcare Education Sales call center
o Contacted leads, qualified suitability for academic success, and enrolled Potential Students o Followed up with enrollees daily until each student successfully began their classes o Adhered to company standards and regulations including HIPAA privacy laws o Utilized computer technology and software systems as specified by employer Florida Dept. of Economic Opportunity (contract employee, Kforce Staffing Agency) 2020 – 2021
Call Center Agent Tampa, FL
o Inbound call center customer service for re-employment compensation recipients o Evaluated inquiries, determined appropriate resolutions for claims issues o Utilized DEO’s proprietary software systems to assist with investigation of customer issues Walmart
Deli Bakery Manager Tampa, FL 2019 – 2020
Customer Service Manager Bradenton, FL 2016 – 2019 o Supervised & trained teams of 8-11 employees in company procedures and guidelines o monitored and maintained inventory levels
o Operated cash register; Prepared cash bank deposits o Responsible for opening and closing my department SKILLS
o Excellent Sales & Customer Service o Small Business Owner o Retail Management and Operations o Computer systems knowledge EDUCATION
Continental Academy High School, Miramar, FL
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