Lead Auditor Sales Manager

John Waters

*** ******** **., *********, ** *****

404-***-**** ***********@*****.***

EDUCATION/TRAINING/CERTIFICATIONS/LICENSES:

**** ******** ****** – Ga Tech – ISO 9001:2015 Lead Auditor 2011 University of Phoenix – MBA – grad. Feb. 2011 – GPA 3.46 2011 Work Keys certified Gold Level # Y7DVNBW4Z1Q4 2001 OSHA Train-the-Trainer

1995 ISO-9000 Auditor certified

1999 ISO-9000 Lead Auditor certified

1993 Southern Polytechnic State University, Marietta, GA – GPA 3.5 Bachelor of Science, Industrial Textile Engineering, Minor in Technical Management 1989 Middle Georgia College, Cochran, GA – GPA 3.6 Associate of Science, Engineering Technology, Technical Management, & Business Administration

WORK EXPERIENCE:

AutoZone Auto Parts Vero Beach, Fl – Cedartown, Ga 08/21 – Current Parts Sales Manager (PSM)

● Open and Close retail sales floor for daily business

● Assists customers in process of auto parts sales

● Provide assistance to customers in determining best practices to solve problems with the maintenance of their POV Harbor Freight Vero Beach, FL 04/20 – 08/21 Stockroom Associate

● Assists in restocking sales room floor with as dictated by POS results

● Assists with the unloading of freight trucks and staging the product into stock room that facilitates efficient product location Kenwood Telecom Acworth, GA 04/19 – 01/20 Independent Quality Auditor

● Assisted clients in the understanding of their available options and helped in the selection of the most appropriated to maximize their efforts

● Acknowledge customer issues and aided in the resolution of problems quickly and efficiently

● Performed GAP analysis to determine their strengths and weaknesses (SWOT) and develop the most effective course of actions (Gantt Chart) to address their needs to facilitate the ISO9001 Quality Management System IMSM (International Management Systems Marketing) Malmesbury, United Kingdom 06/17– 04/19 ISO Lead Auditor

● Exemplar Global Lead Auditor for ISO 9000:2015

● Provide consultation to clients on all matters related to ISO 9001:2015

● Perform auditing activities as related the ISO 9000:2015; i.e. internal auditing, gap analysis, documentation development and review CH3 Solutions Dalton, GA 06/16 – 04/17-706-***-**** QM Manager / EHS Coordinator

● Responsible for guiding manufacturing through ISO 9000-1998 certification process by developing, implementing, and maintaining each plant's quality system.

● Developed the program to cover all aspects of the company.

● Developed and coordinated quality assurance activities and provided process improvement team reporting to the Senior VP of Manufacturing and the Quality Council.

● Established and maintained Quality Lab containing measuring devices and first piece samples Act Global Calhoun, GA 06/15 – 03/16-706-***-**** Inv. Con/Safety/ISO Coordinator

● Monitored daily production usage against output to ensure adequate safe inventory levels were maintained

● Ordered new materials as needed to maintain scheduled production

● Maintained required OSHA safety program for all employees

● Maintained QMS by reviewing forms, SOP’s, performing audits to comply with ISO 9001:2004 program. North Georgia Concrete Engravers Cartersville, Ga 08/05 – 04/15-404-***-**** Owner

● Provided concrete finishing services for both commercial and residential customers

● Developed marketing strategy at small business entrepreneurial level designed to meet needs of selected customer base.

● Maintained all aspects of business from inventory to quality control. One-Up Innovations Smyrna, GA 06/05 - 10/05 (company moved) 770-***-**** Q Control Mgr

● Tasked to provide guidance in development of the company's quality system and safety program accomplished by developing quality control tests and inspections to monitor raw materials to finished product.

● Ensured that all production personnel were trained to established production procedures and audited to ensure continuous standards were met.

● Responsible for assisting new product development by providing control of finished pattern markers.

● Provided guidance in new equipment selection based upon company requirements.

● Provided guidance to quality teams averaging 4 personnel. WORK EXPERIENCE: (continued)

Beaulieu of America Chatsworth, GA 06/00 - 06/05-800-***-**** Safety/Training/ISO Mgr

● Responsible for ensuring current Safety, Training, Quality System programs are maintained within the [2-plant] division.

● Developed new training programs, procedures, work instructions, or manuals as needed in response to changing requirements of the company from customer service to product shipments.

● Conducted Internal Facility Safety and Quality System Audits for all areas within both plants.

● Chaired the monthly Safety Committee.

● Provided guidance to Process Improvement Teams {where teams averaged 6 with up to 8 members each} in areas of root cause analysis, developing SPC charts, corrective and preventive action, as requested by Senior Management. NTEX Corporation Belton, SC 01/98 - 06/00-800-***-**** QA/ISO Mgr

● Responsible for guiding manufacturing plants (Blair Mills and Glendale/Borden Yarns)through ISO 9000-1994 certification process by developing, implementing, and maintaining each plant's quality system.

● Developed the program to cover all aspects of the company from product development to manufacturing to sales and customer service.

● Responsible to develop and coordinate quality assurance activities and provide process improvement team reporting to the Senior VP of Manufacturing and the Quality Council.

● Performed offsite vendor audits with respect to received quality non-conformances.

● Performed duties associated with Quality Lab manager and supervised five Quality Technicians.

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