It Support Desk Technician

ELIZABETH ANN SHEMENSKI

*** *** ***** **, *******, KY 41537 · 724-***-**** · *********.***********@*****.*** IT Support Professional CompTIA Certified

Dynamic Remote IT Support Professional delivering robust troubleshooting support by leveraging comprehensive knowledge in Windows OS configuration and troubleshooting. Excels in utilizing Ticketing Systems to provide timely resolution to technical problems, ensuring seamless user experience and operational efficiency. Demonstrates a strong foundation in verbal and written communication skills, coupled with a proven ability to drive user satisfaction through effective support services. Seeking to bring refined problem-solving skills and technical knowledge to a Level 1 Service Desk Technician role. Technology Support Skill Set

OS installs/repair/admin Mobile OS support Troubleshooting theory Windows 10/11 configure &

troubleshoot

Mobile device repairs Virtualization & cloud

Hardware repair/installs Network configuration Linux common commands Command line tools Network configuration Printer Support Network/device security Ticketing Systems

User management

Training, Education, And Professional Development

JobWorks Education & Training Systems - Remote 2025 TechWorks – IT Support Bootcamp

Excelled within an intensive 250+ hour live training program that builds relevant and immediately

applicable IT support skills through a wide ranging and innovative curriculum.

Received one-on-one mentorship from an expert IT

professional.

Earned the CompTIA IT Fundamentals certification,

and currently preparing for CompTIA A+.

Successfully executed more than 120 lab simulations mirroring actual IT support tasks, such as:

Installing motherboard components Enabling/disabling services in Windows 10/11 Constructing and configuring networks Performing drive backups Employing command line tools Establishing drive restore points Managing tasks through task manager Managing permissions Newport Business Institute - Lower Burrell, PA November 2004 – September 2006 Associate’s Degree in Specialized Business

Major Administrative Assistant, Executive

GPA 3.8

Dean’s List

Student of the Month

Experience

Self - Home August 2016 - Present

Full-Time Parent

As a Full-Time Parent, I excelled in providing support services, coordinating activities, and nurturing a positive environment for child development and family well-being. Successfully managed daily schedules and activities, fostering an environment conducive to learning and growth.

Developed and implemented educational routines that significantly enhanced my children's cognitive and social skills.

Charley’s Place - Rural Valley, PA October 2014 - July 2016 Waitress

Provided exceptional customer service by efficiently managing guest interactions and supporting kitchen operations. Seated guests promptly and took their drink orders to enhance the dining experience.

Delivered food orders accurately while maintaining a high standard of guest satisfaction.

Assisted in kitchen operations to support effective relationships between front and back of house.

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