Customer Service Technical Support
Resume:
Michael Degner
Bloomfield, NJ *****
*******.******@****.***
Experienced professional with over 20 years in technical support, customer service, and historical interpretation. Proficient in technical troubleshooting, customer engagement, and maintaining safety protocols. Adept at working in fast-paced environments and leveraging a keen attention to detail to ensure operational success. Passionate about continuous learning and applying diverse skills to new challenges.
Skills
Written and verbal communication
Safe Driving
Effective customer communication
Technical training
Adaptability
Instructing customers
Troubleshooting and resolution
Customer Service
Conflict Resolution
Critical Thinking
Effective Communication
Security and asset protection
Flexibility
Work History
Asset Protection
Walmart, Newton, NJ
January 2025 - Current
Conducting receipt checks at store exits to prevent theft.
Documenting and noting any questionable activities.
Notifying management of potential hazards.
Overseeing store entrances and inspecting carts, bins & totes.
Rural Carrier Assistant
United States Postal Service, Lake Hopatcong, NJ
December 2021 - December 2023
Inspected mail for proper postage and addressed, sorting into delivery sequence
Conducted daily vehicle inspections of assigned vehicle
Operated scanner to track shipments and record delivery information
Delivered packages using company-provided vehicles or public transportation
Outside Plant Technician
Verizon, Multiple Locations, NJ
April 2009 - April 2021
Installed and maintained outside plant cable systems, including aerial, underground, and buried cables
Implemented safety protocols while performing job duties in order to minimize risk of injury or property damage
Collaborated with other technicians to coordinate the installation of new services or upgrades to existing services
Read and interpreted technical documentation in order to accurately configure equipment
Facilities Technician
Verizon, Multiple Locations, NJ
November 2006 - April 2009
Attended customer sites to install, test and troubleshoot fiber optic cabling systems
Configured network switches and routers for fiber optic connections
Provided technical support to customers who experienced issues with their fiber optic networks
Adhered strictly to company policies and procedures related to safety, security, quality control and customer service
Retail Sales Associate
Swords & Shields (Ren Faire), Tuxedo Park, NY
April 1995 - October 2019
Stocked shelves with merchandise according to company standards
Greeted customers upon entering the store and provided assistance
Tracked inventory levels throughout the day and restocked items as needed
Handled customer complaints in a professional manner
Historical Interpreter (Owner)
The Guild of St. Longinus (Living History), Tuxedo Park, NY
January 2015 - May 2018
Organized historical data to interpret authenticity and relative significance, relating to culture, and society
Dug into historical archives, news files and official government records to trace important details about key events
Executed research regarding human behavior and development subjects to advance knowledge of and cultures and related historical significance
Facilitated workshops related to cultural heritage conservation techniques for professionals in related fields
Education
Some College (No Degree) in Computer Networking And Telecommunications
DeVry University, North Brunswick, NJ
Interests
Historic Cooking
Historical European Martial Arts
Renaissance Faires
Role Playing Games
Historical Reenactment
Hiking
Camping
Foraging
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