Customer Service High School

Jordan L. Hearn

** ******* ******, *** *******, CT 06051

860-***-**** cell

*********@*******.***

Professional Experience

HP Koppelman, Inc. Hartford, CT (August 2015 – May 2025)

Responsible for the pick-up, sorting and delivery of daily newspapers to businesses throughout Litchfield County in Connecticut.

Harold’s Hardwood Flooring, Hartford, CT (May 2012 – November 2019)

Assist with prepping floors for new flooring installation to include the remove of old carpet/wood floor, removal of nails and racking out. Responsible for the disposal of all old flooring and supplies from residence and delivering new flooring to residence for installation.

Federal Express Ground, Willington, CT (April 2010 – April 2012)

Direct Package Handler with responsibilities of loading/unloading trucks, scanning packages with wrist scanner and documenting truck destination on each package. Load packages onto conveyor belt and splitting boxes.

Dunkin Donuts, Hebron, CT (March 2007 – March 2010)

Coordinated all aspects of the daily operations to include customer service, cashier, supply inventory/replenishment, drive thru window service, and operation and maintenance of all equipment. At the end of each shift, responsible for totaling daily cash sales, cleaning facility and activating store security alarm system.

Education

Manchester Community College, Enrolled September 2009

Studied Associate’s Degree in Criminal Justice

RHAM High School, June 2009

High School Diploma

Skills Acquired

Teamwork

Customer Service

Effective Communication

Problem Solving

Accomplishments and Awards

Won Mystery Shopper Award for Outstanding Customer Service, 2008

References

Chuck Slimasky, 860-***-****

Grace Crowley, 860-***-****

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