Customer Service Nursing Assistant

CHRISTINA TORREZ

********@*******.*** 760-***-****

Professional Summary

Hardworking, passionate, and eager to learn new skills needed for this posiƟon. PaƟent and empatheƟc towards others. Willing to adjust to the work environment pace and receive correcƟve criƟcism with a posiƟve aƫtude to beƩer oneself. WanƟng to make a posiƟve impact on the community.

EducaƟon

Victor Valley College Victorville, CA

CerƟfied Nursing Assistant course 12/2024

• Learned terminology and other informaƟon pertaining to it through lectures.

• Gained experience with skills at Knolls West Convalescent Hospital. Skills

• OrganizaƟonal skills • MulƟtasking • Adaptability • Time management • Customer Service

• Hardworking and responsible • Reliable

Work Experience

Spring Valley Post Acute

CNA 03/2025 - current

• Helping residents with ADL’s such as showering, bathing, dressing, brushing hair and teeth, bringing trays and feeding when necessary, clipping nails, changing bedding and diapers.

• Helping nurses by taking vitals such as blood pressure, heart rate, respiraƟon and temperature. Also empƟes ostomy bags and catheters while using appropriate PPE as well as helping paƟents in isolaƟon.

• Follows appropriate sanitaƟon measures such as handwashing, saniƟzing, sanitaƟon of equipment, bagging, double bagging when necessary, and picking up any trash and cluƩer in rooms. Also follows safety procedures with any spills and paƟent liŌing and transferring.

• Able to use Hoyer liŌs with slings correctly.

• Documents paƟent updates in Doc It system and updates nurses of any changes in paƟents.

Instacart

Shopper and Delivery 08/2020 - 03/2025

• PosiƟve customer saƟsfacƟon by providing Ɵmely and accurate deliveries.

• Maintained vehicle maintenance and cleanliness to ensure posiƟve representaƟon and reliability.

• Providing excepƟonal customer service through professional communicaƟon and opƟons for product replacement when an item requested is unavailable.

• One on one customer interacƟon upon deliveries and offering assistance by carrying deliveries inside for those not able-bodied.

• Total orders completed 1567 with a 4.99-star raƟng. DoorDash

Food Delivery Driver 12/2019 - 11/2020

• Enhanced customer saƟsfacƟon by delivering orders promptly and accurately.

• Collaborated with restaurant staff to confirm order accuracy before delivery.

• Managed mulƟple deliveries simultaneously, maximizing efficiency and producƟvity.

• Follow detailed notes on special delivery instrucƟons or requests for personalized service.

• Maintained a 4.89-star raƟng with a 98% rate of deliveries completed early or on Ɵme. Panda Express

Associate 07/2002 - 11/2015

• Safe and key responsibiliƟes during which making sure daily cleanliness tasks were maintained during opening and closing processes.

• Providing a welcoming environment with customers during interacƟon when taking and making orders.

• Quality and temperature checks of food provided for customers.

• Enhancing restaurant sales by upselling and suggesƟng items based on customers' personal preferences.

• As a cashier I was responsible for the accuracy of drawer counts. Mcdonalds

Store Manager 10/1998 - 07/2002

• Managed daily operaƟons to ensure smooth funcƟoning of the store and maintaining a clean, safe environment for customers and employees.

• Conducted regular performance reviews for staff members providing construcƟve feedback and opportuniƟes for growth.

• Addressed customer complaints promptly and professionally, resolving issues to maintain a posiƟve relaƟonship with clientele.

Other EducaƟon

Victor Valley Collage Victorville, CA

Associate in Science (Nursing Pathway) 06/2024

• GPA: 3.768

• Magna Cum Laude

Apple Valley High School High School

• Diploma 01/1999

CerƟficaƟons

• BLS cerƟficaƟon issued 7/15/2024

• CDPH cerƟficate #01311304

• Food Handlers card 1j2dc0-k5kke47

• RSC cerƟfied 313610686

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