Project Manager Senior

. Ken Butler

**********@*****.*** / Glendale Heights, IL (Chicago suburb) / mobile# 630-***-**** / www.linkedin.com/in/kengbutler

. SUMMARY

An Information technology management professional & business partner with demonstrated expertise managing projects & teams for developing & supporting IT apps/websites & server operations to meet clients’ strategic goals. I'm known for being analytical, organized, diplomatic, resourceful, detail-oriented, flexible to change, & a problem solver. My skills include:

- Managed projects/teams for App Development, Operations Support, & Cyber-Security (including hiring, performance coaching/reviews)

- Defined & led Incident, Problem, SLA, & Change Management functions (including for AWS, AMC & Akamai Cloud Services)

- Managed projects by implementing/utilizing company-wide support tools (including Jira, Confluence, PlanPlus, Clarity)

- Led projects to assess & remediate Corporate Security policies & requirements for public-facing websites & apps

- Managed relationships & deliverables with technical support & software service-provider vendors

- Experienced in Agile, Waterfall, SDLC, & Rapid Application Development (RAD) methodologies

Support Tools: JIRA, ServiceNow, Confluence, MS Office, MS Project, PlanPlus, Clarity, SharePoint, Quick-Sight, Miro, NewRelic, SmartBear AlertSite/DejaClick, Slack, Axure

Support Services: Adobe Marketing Cloud (AMC), Akamai LUNA, Amazon Web Services (AWS), Datapipe, Incapsula WAF/DDos, Cognizant NetworX Pricer portal tool

Development Tools: Java, JavaScript, VB.Net, SQL, VB, C, C++, VBScript, Lotuscript, HTML, XML, Eclipse, Java APIs, JRE, JQuery, Visual Studio, MS SQL Server, MS Visual C++, Lotus Domino, SAP KM Portal, OpenText ECM

. EXPERIENCE

IT Sr Project Manager __ United Airlines (Chicago) via Sayer’s Technology __ (2023 to 2024)

Managed projects & activities for Cyber-Security vulnerability remediation of UAL applications & scanning infrastructure.

- Provided Agile methodology processes, ceremonies & activities for team (using tools including Jira, Confluence, Miro, & Quick-Sight).

- Designed & manage JIRA project ticketing processes to track Cyber-Security team’s project tasks & issues

- Lead efforts of team's Analysts to gather, document, & verify project requirements & deliverables

- Created Confluence content to track project goals/initiatives, effective analyst work best practices, & onboarding new team members

IT Delivery Lead __ Blue Cross Blue Shield of MI (Detroit) via Enterprise Peak __ (2021 to 2022)

Managed projects to build and implement applications (onto the new Cognizant NetworX Pricer portal tool) for configuring/defining pricing, billing, and reimbursements for member patients’ healthcare services and medical drugs.

- Utilized Agile methodology with Jira and Confluence for 2 teams of system developers, business analysts, and system testing resources

- Led efforts to gather/verify system requirements and plan design, development, configuration, testing, and implementation

- Managed system testing plans for team builds and created documentation

Sr. Project Manager __ Northern Trust Corp (Chicago, IL) via TEKsystems __ (2019 to 2020)

Managed projects & team for financial web-site development (including hiring & performance mentoring/reviews).

- Coordinated app requirements with business clients; defined project scope, estimates & software/hardware solutions

- Planned deliverables & implementation of enhancements for assigned business/customer web portal apps

Project Manager, Dev & Ops __ McDonalds Corporation (Chicago, IL) __ (2015 to 2019)

Includes: Sr Consultant/Project Manager __ Capgemini, NA (on McDonald’s Account) __ (2017 to 2019)

Project Manager, Dev & Ops __ McDonald’s Corporation (FT Employee) __ (2015 to 2017)

Project Manager, Dev & Ops __ Swoon Technologies (on McDonald’s Account) __ (Feb-Nov, 2015)

- Managed offshore & onsite consultants providing development & operations support for McDonald’s digital sites

- Managed Cloud Services projects to migrate internally-hosted web servers & applications to the Cloud –– such as:

* Amazon Web Services (AWS-Route 53)

* Adobe Marketing Cloud (AMC)

* Akamai Content Delivery Network (CDN)

* Incapsula SaaS Web App Firewall (WAF) & DDos Mitigation

- Worked with Amazon, Adobe & Akamai to develop & implement Cloud Services Support procedures –– including:

* Incident/defect notifications, escalations & reporting

* App/Site Change/Release Mgmt (CAB reviews, Jenkins)

* Server/Site health monitoring (NewRelic, AlertSite)

* Server/Site Security configurations (Akamai, Incapsula)

- Worked with Global Risk Mgmt to select security vendors, scan apps/sites & meet corporate security policies

- Led Corporate Security initiative to scan/remediate vulnerabilities for assigned corporate applications & websites

- Designed/managed JIRA & ServiceNow ticketing processes to track team development projects, bugs & incidents

- Designed/implemented procedures for internal support, process improvements, Change/Release/Problem Mgmt

- Provided project, agile-sprint, communication plans & SLA financial reporting for team’s projects & initiatives

- Developed/implemented processes, agile-sprint plans & project task tracking for Analytics app support team

Application Project Manager __ Blue Cross Blue Shield of IL/HCSC (Chicago, IL) __ (2013 to 2015)

Managed web applications development projects/team (includes hiring & performance coaching/reviews)

- Planned deliverables & implementation of enhancements for assigned public-facing web portal applications

- Coordinated requirements with business clients; defined project scope, estimates & software/hardware solutions

- Managed development & support activities of offshore vendor for Portal server infrastructure/software upgrades

- Managed 3rd party vendor relationships (including design & delivery of proof-of-concept software solutions)

Partner Operations Manager __ Orbitz Worldwide (Chicago, IL) __ (2010 to 2012)

Managed the Partner Operations team – the primary advocate for partner eCommerce websites (such as American Express, Southwest Airlines, Eurostar & Air Canada) which access Orbitz' travel search & booking API services.

- Managed services/support for business operations, account mgmt & service vendors (such as Travelport, iSeatz)

- Supervised ITIL incident mgmt & Service Level Agreement (SLA) processes for Orbitz' partner eCommerce sites

- Coordinated Agile rollouts of operational & engineering improvements for partner API & Private Label offerings

- Managed tools & processes for site upgrades, Incident analysis, Problem management & Partner notifications

- Represented partner interests within ITIL Change management, Problem management & operational support

- Coordinated new partner site onboarding activities (infrastructure architecture, capacity planning & launching)

Application Project Manager __ NALCO (now Ecolab) (Naperville, IL) __ (1998 to 2010)

Includes: Applications Project Manager __ Nalco (Full-Time Employee) __ (2006 to 2010)

Managing Consultant __ Buchanan Associates (on Nalco Account) __ (2000 to 2006)

Principal Consultant __ Software Spectrum (on Nalco Account) __ (1998 to 2000)

Manager/Lead Developer for IT teams/projects to design, develop & implement corporate apps/sites –– including:

* Extranet customer order management system for chemical products & material safety data sheets (Java & XML)

* Utilities for temperature conversion & training course scheduling (Java Swing)

* Extranet '3D TRASAR' Customer Manufacturing Performance Monitoring system (VB.Net & SQL)

* Literature Ordering & Shipping Content Management Portal (OpenText ECM & OpenCart platform)

* Export/import utilities to port legacy data & documents to Portal applications (OpenText ECM & SAP KM Portal)

* Extranet chemical analysis/graphing tools, user registration & product bulletins (ASP & JavaScript on IIS Server)

* Expert Sales decision-making knowledge system producing sales proposals on MS Word or Excel (Exsys & VB)

* Corporate-wide IT applications usage statistics gathering/reporting system (Lotus Domino, Lotuscript & XML)

* Sales & Marketing OverQuota Customer Relationship Management (CRM) applications

* Knowledge Management applications for various company products & services information

- Coordinated production release & support activities for (on-site & offshore) Portal & application developers

- Maintained project plans, estimates, project scoping & requirements documents, risk assessments & issues lists

- Provided communications & analysis of design requirements between Business & IT management/developers

- Coordinated with infrastructure team to ensure proposed solutions work with current IT solutions & architecture

Senior Systems Consultant __ Official Airline Guides (OAG) (Oak Brook, IL) __ (1997 to 1998)

Project mgmt, product design, development & implementation for IT Client/Server Corporate Travel Planning products (selecting from comprehensive flight & hotel offerings from major domestic airline carriers & national hotel chains)

- Designed & implemented publication process to allow publishing department to create & maintain flight files

- Maintained server infrastructure for travel product testing & data publication (Windows NT & AS/400 servers)

. EDUCATION

BS in Computer Management __ Eastern Illinois University (Charleston, IL)

CERTIFIED for ITIL Version 3 Foundations __ Loyalist Certification Services (2010)

Additional Relevant Coursework:

* Management Effectiveness Series (HCSC - 2013) * Foundations of Leadership (Orbitz - 2011)

* Programming MS.NET Apps with Visual Studio (2009) * MS SQL Server 2008 Transaction-SQL (2009)

* Livelink Enterprise Server Admin (OpenText - 2008) * Applications in Java (College of DuPage - Fall 2005)

* Java Programming (College of DuPage - Spring 2005) * Introduction to Java (College of DuPage - Fall 2003)

* Building XML-Based Web Applications (2000) * Top Gun - Project Management (Zig Ziglar - 1999)

* JavaScript in Lotus Domino Applications (1998) * Developing Interactive Internet Applications (1997)

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