Front Desk Customer Service

MARIA ILEANA VERONICA ROACHE

*** ****** **, ***********, **, 21228, United States *************@*****.*** Cell: 770-***-****

SUMMARY

Friendly and reliable front desk and customer service professional with 3 years of experience assisting in hospitality and logistics operations. Skilled in handling guest check-ins and check-outs, managing bookings, resolving client concerns, and supporting daily administrative tasks. Strong multitasking and communication skills, with a background in healthcare through academic studies and a solid foundation in providing support in fast-paced environments..

Experience

Front Desk & Customer Service Assistant

Family-Owned Resort & Logistics Business

2020 – 2023

(Experience gained while supporting family-owned businesses)

Delivered front desk and guest services for a private family-run resort, including reservations, check-ins/outs, and guest support.

Assisted with logistics operations by handling customer communication, appointment scheduling, and service coordination.

Processed payments, organized bookings, and maintained accurate records with attention to detail.

Addressed customer concerns promptly, ensuring a smooth and positive service experience.

Developed strong time management, multitasking, and hospitality skills while balancing work and studies.

SKILLS

Office Administration, Scheduling & Calendar Management, Customer Service & Active Listening, Content Creation & Digital Literacy, Event Coordination & Event Planning, Negotiation Skills, Time Management & Multitasking, Attention to Detail, Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email Management, Basic Laboratory Skills & Phlebotomy Techniques, Problem Solving & Conflict Resolution, Customer Relations, Appointment setting, Sales & Marketing, Product Sourcing, Financial Handling & Cash Management, EMR & EHR

EDUCATION

Office Administration- Health Services

Mohawk College Mississauga Campus, Ontario, Canada

Radiologic Technology

De La Salle Medical and Health Sciences Institute, Philippines

Medical Laboratory Science

De La Salle Medical and Health Sciences Institute, Philippines

Senior High school

Immaculate Conception Academy, Philippines

Junior High School

Jabez Christian School, Philippines

May 2024 - Jun 2024

Jan 2023 - Dec 2023

Aug 2021 - Dec 2022

Aug 2019 - May 2021

Aug 2015 - Apr 2019

ADDITIONAL INFORMATION

Languages: English, Tagalog.

Willing to Relocate

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