Experienced Senior Systems Engineer with over 20 years of proven succe

Daniel Ney

ITIL * AWS SysOps Administrator

Monitoring Engineer

College Park, MD • 301-***-**** • *********@*****.***

Professional Summary

Experienced Senior Systems Engineer with over 20 years of proven success in network and server administration. I specialize in SolarWinds and enterprise-level monitoring solutions. Adept at architecting, deploying, and maintaining secure, high-availability systems on-premises and in cloud environments. Highly regarded for my analytical troubleshooting, cross-team collaboration, and leadership in developing sustainable IT solutions.

Professional Experience

U.S. Census Bureau

Senior Systems Engineer / SolarWinds SME

FedSoft / Protek Dec 2018 – Apr 2025 Bowie, MD

Promoted from Census 2020 Decennial Support to the Census Customer Service Division. Responsible for the design, implementation, and management of enterprise-wide monitoring systems, overseeing 65 SolarWinds servers across both on-premise environments and AWS. Administered modules NPM, SAM, NCM, NTA, VNQM, WPM, SRM, and DPA. Authored incident response procedures and supported system integration efforts. Notable accomplishments include developing a custom SQL monitoring solution, integrating SolarWinds alerts into DataDog dashboards, implementing Uptrends monitoring for web applications, leveraging Everbridge for critical alert notifications, establishing a continuous service improvement program, and enabling MFA/SSO access via Okta.

National Cancer Institute

Senior Systems Engineer / SolarWinds SME

GDIT / CSRA Jun 2015 – Nov 2018 Rockville, MD

Promoted from the Operations Team to the Engineering Team to lead the transition from HP SiteScope to SolarWinds for the institute's monitoring environment. Managed both on-prem and cloud-based instances, executed upgrades, and led vulnerability mitigation efforts. Integrated SolarWinds with ServiceNow for automated, bi-directional ticket creation, and contributed to CMDB development using BDNA Normalize and Flexera. Built real-time dashboards and ensured alignment with institutional policies.

International Monetary Fund

Senior Systems Engineer / SolarWinds SME

Randstad Nov 2006 – Jun 2016 Washington, DC

Promoted from Senior Systems Engineer on the Network Operations Team to SolarWinds SME on the Network and Server Monitoring Team, where I provided subject matter expertise for a variety of enterprise monitoring platforms. Administered platforms including SolarWinds, HP SiteScope, App Pulse, and Aternity.

Oversaw system upgrades, collaborated with management to define monitoring strategies, and maintained global monitoring support across 50+ countries. Developed dashboards for executive reporting and integrated SolarWinds with ServiceNow.

Sun Microsystems – Sun Managed Operations

NOC Analyst

KMC Enterprises Aug 2005 – Nov 2006 Ashburn, VA

Monitored global infrastructure using Netcool and Remedy under strict 15-minute SLAs, adhering to rigorous documentation standards for all incident responses and system changes. Provided incident response, hardware and circuit troubleshooting, and Tier 3 escalation support. Coordinated with vendors and handled multiple simultaneous outages.

iBahn

Field Service Engineer II

iBahn Oct 2004 – Aug 2005 Washington, DC

Delivered on-site network support for large-scale conferences. Responsibilities included network design and configuration, router, switch and AP installation, desktop Wi-Fi troubleshooting, Maintained reliable LAN/WAN operations in high-demand environments.

Verizon

Internet Support Specialist

Herndon, VA 2002 – 2004

Supported DSL customers, documented interactions, collaborated with Verizon NOC, and contributed to process improvements. Mentored new DSL support technicians.

AWS Convergence Technologies

IT Specialist / Web Content Analyst

Gaithersburg, MD 2000 – 2001

Promoted from Web Content Analyst to Network Administrator. Managed LAN/WAN issues, built clustered web servers, and upgraded infrastructure to Windows 2000. Supported developers, handled FTP and email server administration.

Certifications

• Security+ (In Progress)

• ITIL 4 Foundations – Active (06/04/2025)

• AWS SysOps Administrator – Associate – Active (05/28/2025)

• AWS Partner: Technical Accredited – Active (03/04/2021)

• Splunk Core Certified User – Expired (12/12/2019)

• Microsoft Certified Systems Engineer – Retired (09/09/2000)

Technical Skills

• Monitoring Tools: SolarWinds (NPM, SAM, NCM, VNQM, DPA, WPM, NTA, UDT, SRM), Datadog, Uptrends, Everbridge, HP SiteScope, Aternity, Flexera, Netcool

• Protocols: ARP, DHCP, DNS, NTP, TCP, UDP, RPC, NFS, TLS, SAML, HTTPS, FTP, SMTP, SNMPv3, SSH, WMI, SOAP

• Scripting: PowerShell, Shell Scripts, HTML, SQL, SWQL

• ITSM Platforms: ServiceNow, Remedy, HP Open View, Unicenter

• Cloud Platforms: AWS, Azure

• Hardware: Cisco, Dell, HP, IBM

• Networking Tools: Wireshark, Tcpdump, Nmap, SNMPwalk, WBEMTEST, Sysinternals, PuTTY, PingPlotter, NetStumbler

Education

• Microsoft Certified Professional Program, Computer Analytics – Silver Spring, MD (1999–2001)

• General Studies, Montgomery College – Rockville, MD (1993–1997)

• High School Diploma, Washington Ethical High School – Silver Spring, MD (1989–1992)

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