Customer Care Support

LESLIE G. MATHON

**** ** *** **. ***** Lauderdale, FL 33068 954-***-**** **********@*****.***

Summary

Dedicated professional with years of customer care service experience in a demanding environment which has given me the capability to support the growth and profitability of an organization by efficiently resolving issues related to complex networks and other technical problems as well as customer support issues.

SKILLS and QUALIFICATIONS

•Can type more than 45WPM

•Able to speak French and Creole fluently

•Proficient troubleshooter and vast technical knowledge

•Experience with the Internet, PowerPoint, QuickBooks, Microsoft Excel, and Microsoft Word, Microsoft Works, Microsoft Spreadsheet

•Experience working with mainframe programs such as Rumbas

•Worked with programs such as NSLDS Database, Campus Vu, Oracle, Ramm, Orion, Genesys, Care, Opus, CentreVue, Urban, Stewart, Iportal, LS400, Calyx Point, CMS,

•People person, with great customer service skills and a can-do attitude

PROFESSIONAL EXPERIENCE

Comcast/Xfinity July 2018- Present

Home Security Specialist

Proficiencies: Establish rapport and promote relationships by providing a unique positive experience for each customer through personalizing sales interaction. as team ambassador, assisted and managed other agents while maintaining professionalism and integrity with a warm and friendly demeanor. Came up with solutions to simplify sales process and customer interaction.

Hotwire Communications February 2017-April 2018

Technical Support Representative/ CSR

Proficiencies: Handle customers with technical issues with cable, internet, and telephone services. also took care of billing issues and scheduled appointments for truck rolls for technicians to go to property. Setup new accounts.

Alorica/Directv April 2014-February 2017

Customer Care Specialist

Proficiencies: Aid customers with billing inquiries, allocate credits, solve escalation issues, offer partnership with internet providers in customers’ area, preserve low AHT and high call volume as well as provide excellent customer satisfaction.

DSA April 2013- March 2014

Financial Aid Consultant/Processor

Proficiencies: Direct Student accounts, review NSLDS database to obtain loan information, consolidate student loans with new lender, aid in escalation calls and in completing the FAFSA Application.

Ultimate Staffing March 2012- December 2012

Paralegal

Proficiencies: Handle client system processes, request financial figures from client, carry out basic financial calculations provided by client; draft, review and verify simple legal pleadings and or affidavits and upload documents in LPS for client execution and update client systems and CMS.

Bayview Loan Servicing August 2011- February 2012

Jr. Underwriter

Proficiencies: Evaluate customer documents to ensure they are updated, calculate income and determine if modification or forbearance would benefit client, stack documents in stacking order and submit for final review, organize and arrange files for internal auditing, view current market value of property and determine if past due forgiveness would help.

EDUCATION

Google project management

Professional certification July 2024

Colorado Tech University April 2009- November 20011

Pursued Bachelors in Information Systems Security

Broward College August 2000-April 2003

Pursued my Associates in Computer Science

McArthur High School Class of 1999

High school Diploma

REFERENCES:

Available Upon Request

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