Customer service
Resume:
Jaclynn Thomas**
Phone: 443-***-**** Email: ********@*****.*** Location: Baltimore, MD
**Professional Summary**
Dedicated professional with over 11 years of experience in rehabilitation and administrative support. Proven ability to provide therapeutic assistance to individuals in rehabilitation settings and effectively manage daily operations, including scheduling, transportation logistics, and inventory. Adept at supporting diverse teams, maintaining detailed records, and ensuring efficient operational flow. Experienced in coordinating therapeutic activities, monitoring patient progress, and delivering constructive feedback. Known for excellent organizational skills, attention to detail, and a strong commitment to providing high-quality support in both therapeutic and administrative functions.
**Key Skills**
* **Therapeutic Associate:** Assisting with patient progress in rehabilitation settings.
* **Administrative Support:** Scheduling appointments, managing daily operations, and performing clerical tasks such as answering calls and emails, and maintaining records.
* **Transportation Coordination:** Managing transportation logistics, fleet management, and ensuring timely deliveries and appointments.
* **Inventory and Fleet Management:** Tracking inventory, vehicle mileage, and ensuring optimal performance through reports and registration management.
* **Team Collaboration:** Working effectively with multidisciplinary teams to deliver patient-centered care and support operational efficiency.
* **Data Management and Reporting:** Developing detailed reports, tracking progress, and maintaining confidential patient records.
**Professional Experience**
**Activity Therapist Associate III** Spring Grove Hospital Center — Catonsville, Maryland 12/2019 – Present
* Provided therapeutic support to children and adolescents with health and mental disabilities in residential and day treatment program settings.
* Conducted weekly one-on-one sessions to monitor and support patient progress.
* Developed biweekly reports and maintained detailed, confidential patient records.
* Assisted adolescents and adults in building job readiness skills, fostering positive work habits, and improving employability.
* Delivered constructive feedback to address performance gaps and enhance personal and professional development.
* Organized therapeutic activities and events to promote engagement, well-being, and social development.
* Attended professional training to stay current with best practices in mental health treatment and adolescent care.
* Supported transitions, including discharges, transfers, court hearings, and transportation coordination.
* Facilitated structured activity therapy programs focused on team building, coping strategies, and creative expression.
* Provided insights during assessments to support individualized treatment planning for children and adolescents with diverse needs.
* Collaborated with a multidisciplinary team to ensure holistic, patient-centered care for youth and adults with health and mental disabilities.
**Patient Client Driver/Operator** Springfield Hospital Center — Sykesville, MD 10/2013 – 12/2019
* Professionally transported patients and escorted them with police to and from appointments and other facilities.
* Conducted mail runs and delivered specimens to labs promptly.
* Developed and managed daily driver transportation schedules.
* Performed administrative tasks, including answering calls and emails, scheduling appointments and travel arrangements, maintaining log sheets, and securing vehicle keys.
* Oversaw inventory management and distributed mail across the facility.
* Tracked fleet mileage and ensured timely vehicle registration.
* Prepared and monitored monthly Vehicle Utilization Reports to optimize fleet performance.
* Collaborated with a multidisciplinary team to ensure comprehensive care and operational efficiency.
**Education**
**Bachelor’s Degree in Rehabilitation** Coppin State University — Baltimore, MD Expected Graduation: June 2027
**General Associate Degree** Baltimore City Community College — Baltimore, MD Expected Graduation: June 2021
**References**
Contact this candidate