Data Analyst Software Engineer

Shirisha Burada

+1-615-***-**** ***************@*****.*** Visa - H4 Bentonville, AR

Professional Summary

Data Analyst with over 5 years of experience in incident auditing, resolution documentation, and cross- functional coordination in fast-paced, high-compliance environments.

Proven ability to multi-task, handle high volumes of safety-related incidents, and provide real-time analysis and resolution support.

Skilled in Excel, Tableau, and SharePoint for incident tracking, PII data validation, and detailed audit logging.

Hands-on experience in driver-incident decision-making, escalation workflows, and continuous improvement of Trust & Safety procedures.

Strong communicator adept at collecting field-level evidence, analyzing timestamp and GPS data, and maintaining strict data privacy standards.

Work Experience

Cognifair Technologies – Bentonville, AR

Data Analyst, Data validation & Operations

Dec 2024 – Present

Led process documentation initiatives, updating SOPs and escalation protocols to align with Safety standards.

Reviewed and audited daily safety incidents, interpreting structured and unstructured data to guide appropriate action on driver records.

Analyzed timestamp, GPS, and PII data to validate claims and support compliance decision-making, maintaining detailed documentation in internal systems.

Collaborated with Legal, Compliance, and Operations teams to investigate trends in safety violations and escalate recurring behaviors or high-risk incidents.

Maintained team inboxes, responded to case requests within SLA timelines, and ensured timely resolution of sensitive issues.

Designed and maintained Excel trackers and Tableau dashboards for case trend monitoring, decision logs, and workload metrics.

Accenture, Hyderabad

Senior Software Engineer, Operations

Jul 2021 – May 2022

Supported driver-incident workflows by analyzing service request logs, validating driver inputs, and documenting escalation outcomes.

Automated repetitive incident categorization tasks using Excel macros, reducing turnaround time for case processing.

Developed structured templates in SharePoint to streamline case review documentation and maintain audit readiness for compliance teams.

Collected and compiled statements from involved parties, including field staff and customers, to reconstruct event narratives.

Reported and flagged suspicious behavior patterns, contributing to incident trend dashboards and decision-support frameworks.

Capgemini Technology Services, Hyderabad

Software Engineer

Jun 2018 – Jul 2021

Processed large datasets from insurance operations, identifying fraudulent claim behaviors and escalating repeated misconduct.

Created dashboards in Power BI and Tableau to visualize case flow timelines, policy breach frequency, and SLA adherence.

Partnered with SMEs to define decision thresholds for incident actions, enabling consistent application of safety policies.

Conducted root cause and pattern analysis to support targeted compliance actions and proactive mitigation.

Ensured data governance when handling PII and PHI, maintaining strict confidentiality and documentation control.

Apsolut Technologies

Junior Analyst

Nov 2017 – May 2018

Built and maintained Power BI dashboards to track customer complaints, resolution timeliness, and root cause classifications.

Supported post-incident documentation initiatives and developed templates to improve consistency in internal ticket resolution processes.

Skills

Tools & Platforms: Excel (VLOOKUP, Pivot Tables), Tableau, SharePoint, Power BI, ServiceNow, Jira

Languages & Scripting: Python, SQL, R, C, JAVA

Data Handling: Incident Review, SLA Monitoring, Root Cause Analysis, Timestamp/GPS Analysis, Audit Logging

Technical Writing: Process Documentation, Escalation Frameworks, SOP Maintenance

Soft Skills: Multi-tasking, Time Management, Confidentiality, Stakeholder Collaboration

Compliance & Privacy: PII Handling, Data Governance, Reporting Integrity Education

BVRIT Hyderabad College of Engineering for Women, May 2018 Bachelor of Technology in Information Technology

Contact this candidate