Medical Assistant Customer Service

SANDRA M. SCHOTH

Certified Clinical Medical Assistant Certified Phlebotomy Technician

Rensselaer, IN 47978 815-***-**** ********@*****.***

LinkedIn: linkedin.com/in/sandie-rushing-schoth-90a57b14a

SUMMARY

Compassionate, dedicated healthcare and customer service professional with over 17 years of experience in operations, patient care, and team leadership. Proven ability to thrive in fast-paced environments—from clinical offices and manufacturing floors to self-run businesses. Adept at adapting to diverse roles while maintaining quality, compliance, and customer satisfaction. Ready to bring strong medical training, technical skills, and a resilient work ethic to a supportive, team-driven workplace.

CERTIFICATIONS

- Certified Clinical Medical Assistant – NHA, May 2024

- Certified Phlebotomy Technician – NHA, Feb 2024

- Basic Life Support (BLS), Adult & Pediatric – American Red Cross, Feb 2024

- First Aid/CPR/AED – American Red Cross, Feb 2024

SKILLS & CORE COMPETENCIES

**Healthcare & Patient Support**

- Patient Care & Safety Phlebotomy Vital Signs Medical Terminology

- EHR & Data Entry HIPAA Compliance CPR/BLS Certified

**Administrative & Office Management**

- Office Scheduling Software (e.g., Salon/Clinic systems)

- Multi-line Phone Systems Records Management Supplies & Inventory Control

- Payroll Processing Billing & Invoicing Insurance & Claims Familiarity

**Business & Human Resources Management**

- Hiring, Training & Onboarding Staff Supervision & Scheduling

- Budgeting & Expense Tracking Vendor Management

- Employee Relations & Conflict Resolution

- Regulatory Compliance (Licensing, OSHA, Sanitation)

**Customer Service & Communication**

- Client Engagement Conflict De-escalation Community Outreach

- Team Collaboration Written & Verbal Communication

- Problem-Solving Detail-Oriented Integrity-Driven

EXPERIENCE

Machine Operator

Conagra Foods – Rensselaer, IN Jul 2024 – Present

- Operate and maintain packaging machines; ensure production meets quality standards.

- Troubleshoot issues and document performance data to ensure compliance.

- Collaborate with team to support operational efficiency and safety.

Picker/Packer & Reach Driver

Donaldson – Rensselaer, IN Jun 2019 – Mar 2024

- Fulfilled customer orders with accuracy; handled hazardous materials in compliance with HAZMAT/DOT standards.

- Operated industrial equipment and managed inventory via data systems.

- Maintained warehouse safety and regulatory procedures.

Owner/Operator

Schoth Ranch Homestead – St. Anne, IL Oct 2002 – May 2019

- Managed all aspects of farm operations including budgeting, staff management, and regulatory compliance.

- Provided veterinary-assisted care for livestock; ensured health standards and humane treatment.

- Implemented marketing strategies and oversaw sales, packaging, and distribution of farm goods.

- Maintained financial records, processed orders, and forecasted inventory needs.

- Cultivated long-term customer relationships through exceptional service and reliability.

Salon Owner/Manager

Trend’s Hair Salon – Kankakee, IL Feb 2002 – Oct 2016

- Directed operations of a full-service salon with 8+ independent contractors.

- Recruited, trained, and supervised staff; managed employee relations and performance.

- Administered payroll, licensing, insurance, and inventory budgets.

- Scheduled clients using digital booking systems and provided top-tier customer care.

- Ensured legal and sanitation compliance per state board regulations.

EDUCATION

Saint Joseph’s College – Rensselaer, IN

- Certified Clinical Medical Assistant, May 2024

- Certified Phlebotomy Technician, Feb 2024

Purdue University Northwest – Hammond, IN

- Certified Nursing Assistant, 1994

- Course: Medical Terminology, 1994

Gavit Jr./Sr. High School – Hammond, IN

- High School Diploma, 1986

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