Collections Specialist Customer Service

Kanesha Greenlee

Chicago, IL *****

******************@*****.*** 773-***-****

Professional Summary

Dedicated and driven collections specialist with over 10 years of experience in customer service, accounts receivable, Professional Experience

Collections Specialist

United Rx Pharmacy, Hillside, IL Sep 2023 – Present

• Manage collections for skilled nursing, assisted living, and long-term care facilities.

• Research missing patient data via PCC and face sheets.

• Process payments, set up payment plans, and submit write-offs for uncollectible accounts.

• Handle inbound inquiries, send HIPAA and financial forms, and ensure accuracy of autopay setups. Collections Representative

Markoff Law, Chicago, IL Aug 2022 – Dec 2022

• Collected delinquent water bills and citations for the City of Chicago.

• Negotiated settlements, set up payment plans, and explained legal processes like liens and garnishments.

• Collaborated with attorneys to resolve complex account issues. Collections Specialist

Glass Mountain Capital LLC, Schaumburg, IL May 2022 – Aug 2022

• Assisted debtors in resolving accounts through settlement offers and payment options.

• Provided education on credit and debt resolution. Customer Service / Collections Specialist

Endurance Warranty LLC, Northbrook, IL Dec 2018 – Jan 2021

• Managed over 300+ delinquent accounts and took inbound calls.

• Set up payment arrangements, updated billing and customer information.

• Maintained compliance and strong customer rapport. Branch Manager / Customer Service Representative

America's Financial Choice, Oak Park, IL Aug 2013 – Jul 2018

• Promoted from CSR to Branch Manager.

• Led team in daily operations, marketing, and staff development.

• Funded loans, processed payments, and managed collections for past-due accounts. Education

Associate Degree in General Studies

Malcolm X College, Chicago, IL 2009 – 2011

High School Diploma

Proviso East High School, Maywood, IL 2004 – 2008 Skills

• Customer Service & Collections (10+ years)

• Microsoft Word, Excel, SAP, QuickBooks

• Accounts Receivable, Loan Processing, Underwriting

• HIPAA & FDCPA Compliance

• CRM & Call Center Operations

• Research, Data Entry, Filing, Scheduling

• Time Management & Negotiation

Contact this candidate