Operation Manager

Scott Brown

Shelbyville, KY ● 260-***-**** ● ***********@*****.*** ● www.linkedin.com/in/scott-brown-b2b184224 PROFESSIONAL SUMMARY

Experienced leader with over 25 years in the HVAC and industrial sectors, specializing in operations, team leadership, retail and warehouse management, and account management. Proven ability to oversee retail stores and warehouse operations, driving sales growth, ensuring customer satisfaction, and optimizing inventory and logistics processes. Skilled in strategic planning, staff management, and fostering positive work environments to enhance business performance and profitability. PROFESSIONAL EXPERIENCE

Store Manager Aug 2023 - Jan 2025

Trane Shelbyville, KY

Oversaw day-to-day operations of retail store and warehouse including staff management for inside sales, outside sales, and warehouse teams.

Managed inventory control and ensured customer satisfaction while maintaining store standards. Coordinated operations to support overall store performance and profitability (P&L). Promoted a positive work environment, encouraged team cohesion, and drove sales growth. Managed a team of 13 warehouse associates overseeing shipping and receiving operations for timely and accurate logistics. Retail Operations Manager Jan 2007 - Aug 2023

Trane Shelbyville, KY

Managed day-to-day operations for multiple retail stores and warehouses, overseeing inside and outside sales, warehouse managers, and inventory control.

Ensured customer satisfaction and maintained store standards across locations. Coordinated elements to support overall performance and profitability. Executed strategic planning and effective management to foster positive work environments and team cohesion. Promoted sales growth and contributed to business success and sustainability. Store Manager Jun 1999 - Jan 2007

Trane Shelbyville, KY

Coached and mentored inside and outside sales associates in HVAC parts sales, business processes, and customer service. Developed and implemented marketing plans and sales strategies to consistently meet financial goals. EDUCATION

Indiana Purdue Fort Wayne

Bachelor of Science, Criminal Justice

SKILLS

Sales Management, Warehouse Management, Account Management, Business Management, Leadership, Operations Management, Supply Chain Management, Customer Service Management, Inventory Management, Team Leadership, Team Building, Negotiation, Human Resource Management, Problem Analysis and Resolution, Time Management, Organizational Skills, Computer Proficiency

(Office Suite and Profit 21)

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