Scrum Master Project Manager

Lacey Draayer

Denver, Colorado *****

linkedin.com/in/lacey-draayer-3168063a • 763-***-**** • ************@*****.***

Agile Coach / Sr. Scrum Master / Product & Project Manager

Top-performing Agile Coach and Sr. Scrum Master professional with 10+ year experience in project leadership. Specializing in collaborating with project owners, developers, and business analysts to define requirements and communicate change parameters. Establish and maintain strategic partnerships and support training to facilitate user acceptance and adoption of product and tool changes.

Strong skills in team building/motivation, employee development, and possessing outstanding knowledge in field quality and proactive, pragmatic team management, prioritizing work, managing resources, providing tools, coaching through challenges, and professionally developing direct reports.

Scrum Master/Agile Coach/ Roadmap and Project Planning/ Quality Testing Strategies / Project Support / Regression & Performance Load Testing/ Product Launches / End-User Training & Support / Troubleshooting

PROFICIENCIES

Atlassian tools Microsoft Office Trello Miro JQL HighJump WMS Google Analytics Toad Crazy Egg Splunk Pager Duty SQL Visio Complex Project & Program Leadership SDLC Risk Mitigation Strategic Planning Process Improvement Key Stakeholder Relations Cross-Functional Communication Release Management

PROFESSIONAL EXPERIENCE

Agile Coach / Sr. Scrum Master/ Product & Project Manager (June 2021 – June 2025) Vistar (PFG), Denver, CO

Enable HighJump WMS to reach new OpCo facilities by managing a high performing IT team

Served as HighJump Release Manager, checking all code, documentation and communication for any migrations to all environments. Entrusted by executive and leadership teams with high-impact, high visibility projects. Managed the work commitments and team/individual performance of 3 development teams. Mentor for 2 Jr. Scrum Master’s and Agile Coach of 6 teams. Established new on-call support system using PagerDuty. Liaised between project stakeholders, leadership, developers, deployment team and analysts, establishing strong professional relationships. Developed and implemented project roadmaps and milestones.

Increased productivity 3x through proper prioritization enabling sales growth by $450M

oCreating product owners

oScheduling prioritization meeting – Leaving with a top priority item(s)

oEngagement of stake holders

oUnderstanding inbound large projects and embed in priorities

Alignment across teams and leadership

Eliminated system lag and performance through combined team ownership, eliminating down time saving $80M in lost productivity and indirect labor waiting for systems

oPulled together teams from division and corporate

oAssigned ownership for resolution

oStatus updates to stakeholders and CEO

Integrated development team into business ensuring developer understanding to develop the task

Increased developer ownership for one time touch, increased testing and understanding, eliminating emergency releases saving the company $40M

oAdded release notes template

oEnforce unit testing results prior to deploying to UAT

Managing application supporting $1B in annual revenue

Sr. Portfolio & Program Manager (June 2020 – June 2021) Charter Communications, Denver, CO

Oversee and maintain 13 software development team roadmaps. Identify, evaluate and develop new process improvements. Manage new work requests to make sure all parties are aligned with expectations. Support Team Leads with continuous project status reporting, projections and resource planning. Promote standardization of tools and best-practice methodologies for project delivery across all platform teams. Create and provided regular status updated to leadership to make sure all parties are aligned with expectations.

Agile Scrum Master (October 2018 – June 2020) Charter Communications, Denver, CO

Coach/Mentor Scrum and Kanban principles as a Scrum Master for two teams developing the Mobile My Spectrum Application. Increase team velocity, manage artifact delivery and work directly with Product Owners and Stakeholders to maintain Product Backlog. Coach team in Agile methodology, team dynamics, process improvement and scrum ceremonies.

Sr. Quality Assurance Analyst (April 2018 – October 2018) Charter Communications, Denver, CO

Development QA on front-end system software testing in Agile environment for the Mobile My Spectrum Application. Product acceptance testing functionality of application, Jira defect management/triage, project readiness reporting and creation of automation tests.

Lead Business & Quality Assurance Analyst (2012 – 2018) Virtuwell, St. Paul, MN

Manage three team members using Agile methodologies to support quality analysis, functional and technical testing, and product releases to ensure performance, reliability, and compatibility of corporate medical platforms. Continued analysis on customer feedback and data to help plan future development work. Define requirements and develop testing strategies and schedules. Direct regression and performance load testing, troubleshoot desktop and mobile application issues and defects, and create testing scripts and documentation.

Document quality assurance analytics results, post-release data, and error logs; prioritize testing assignments; and liaise with project manager to control project device costs. Lead product-release process with release-day testing, coordination with team members, and interfacing with systems administrator. Create end-user support documents, structure training programs, and facilitate live, interactive user training sessions.

KEY ACHIEVEMENTS

2023 female nominee for Outstanding Leader in Women of Food Service Form (WFF)

Recognized and awarded for collaboration in redesign of corporate website and leadership of testing procedures resulting in more responsive and user-friendly site

Consistently rated among the top three percent of employees for work performance

EDUCATION AND TRAINING

Certifications

PMI-ACP, CSM, ICP-ATF, ICP- ACC

Bachelor of Science in Environmental Geology

Concentration in Hydrology and Environmental Studies, 2010

Winona State University, Winona, MN

Contact this candidate