Los Angeles Property Management

Luis Alfonso Sanchez Jr.

West Covina, CA I Cell: 310-***-**** I ****.*.*******.**.***@*****.*** I www.linkedin.com/in/luis-sanchez-99bb04361 Page 1 of 2

Professional Summary

I am a multidisciplined working professional with 13 years of experience in Operations Management and Sales in the corporate housing industry. I am skilled at developing internal and external relationships to facilitate the achievement of organizational goals. I am confident in my ability to work in a high-pace environment utilizing my communication, analytical, and quantitative skills to enable team success. I am interested in a position in which I can connect with people while providing a service of value that makes a positive impact to them and the community. I am willing to relocate. Areas of Expertise / Skills

Fluent in Spanish Marketing Strategy Brand Identity Building Strategic Planning Market Analysis Strategy Implementation Team Management Business Development Consumer Research Career Highlights

● Grew the Koi Interiors company from 8 to 30 managed units in 4 years while running all sales and company operations for the company owner

● Researched, identified, and managed units in 7 properties

● Managed a territory that spanned over 30 miles and several dozen neighborhoods including Marina del Rey, West Hollywood, Downtown Los Angeles, and Pasadena

● Represented and spoke on behalf of the entire corporate housing industry in Los Angeles o Spoke on the City Housing Ordinances Panel at the National Corporate Housing Providers Association yearly conference

o Representative of the corporate housing industry for the West Hollywood urban planning and the Los Angeles urban planning committees Professional Experience

Sales and Operations Manager – Koi Interiors Los Angeles, CA (May 2016 – Aug 2024) Sales and Growth Responsibilities

● Increased company inventory size by 200% since 2022

● Increased company monthly revenue by 254%

● Surpassed monthly sales target of $85k at peak inventory

● Developed marketing language and media on various social media platforms to reach emerging markets

● Researched and vetted new partnership platforms to expand future client base

● Created and bundled additional service options to meet the wider client needs and increase company revenue

● Developed a network of partnerships with leasing agents to promote Koi’s referral program to generate new clients and promote the Koi brand

Luis Alfonso Sanchez Jr.

West Covina, CA I Cell: 310-***-**** I ****.*.*******.**.***@*****.*** I www.linkedin.com/in/luis-sanchez-99bb04361 Page 2 of 2

● Attended local, regional, and national industry conferences to network and create a sales pipeline to national and international partners

Company Operations Responsibilities

● Set up new expansion units coordinating delivery, assembly, and installation of furniture and stocking of items

● Set utility accounts and service accounts for expansion properties

● Researched and vetted supply chain vendors

● Inspected vendor work to ensure it delighted customers and met company standards

● Reviewed and vetted all new tenants and guests with a background check and renter’s application

● Placed guest work orders and was our guest advocate with individual property management companies

● Scheduled and coordinated multiple vendors on time-sensitive schedules while maintaining product quality

● Developed and maintained strong working relationships with business partnerships crucial to the continued operation of our company

● Developed operations to meet and surpass industry compliance accreditation program

● Invoiced and collected payments from partners, clients, and vendors on a monthly basis

● Managed guest experience and quality of care program Employee Management Responsibilities

● Developed Customer Care Employee training program

● Interviewed, hired, trained, and supervised new customer care reps

● Assumed all aspects of customer care rep duties when needed and was on call 24/7 for both guest and partners

● Found solutions for after-hours emergency problems regarding guest safety, unit security, and quality of service

Customer Service Representative – Koi Interiors Los Angeles, CA (Sept 2012 – May 2016)

● Researched and created company procedures and policies that aligned with individual property rules and procedures

● Developed guest check-in packet including materials covering all aspects of the guest experience to improve service, highlight additional paid service options, and promote lease extensions, guest return stays, and referrals

Education

University of California, Los Angeles – History Major

Contact this candidate