Customer Service Data Entry

Angela Leeper

Canton, GA

*************@*****.*** 678-***-****

Authorized to work in the US Open to Remote Work

Professional Summary

Fast-learning, detail-oriented customer service professional with 5+ years of experience supporting diverse industries including healthcare, hospitality, and security. Skilled in remote communication, phone-based support, scheduling, and problem-solving. Passionate about helping others and delivering positive customer experiences. Seeking a remote customer service role to support client satisfaction and company success.

Core Skills

- Customer Service & Phone Support

- Appointment Scheduling

- Remote Communication (Zoom, Microsoft Teams, Email)

- Microsoft Excel & Data Entry

- Problem Solving & De-escalation

- Multitasking & Time Management

- Team Collaboration

- Security & Safety Compliance

Work Experience

Customer Service Representative

North Central Health District – Remote June 2020 – July 2022

- Answered 50+ daily inbound/outbound calls for COVID testing and vaccine support

- Scheduled, canceled, and rescheduled appointments

- Entered and managed patient information in Excel and online systems

- Provided guidance with registration and answered customer concerns

Front Desk Receptionist

Hilton Home2 Suites – Cartersville, GA Jan 2022 – Oct 2022

- Operated multi-line phone system and greeted walk-in guests

- Scheduled and managed guest appointments

- Ensured guests were comfortable and supported during visits

Veterinary Assistant / Receptionist

Coal Mountain Animal Hospital – Cumming, GA Feb 2023 – Aug 2023

- Supported veterinarians with patient care and client communication

- Handled phone calls, appointments, and prescription scheduling

- Called clients with updates on treatments and procedures

Security Officer

Sunstates Security & Walden Security – Cartersville, GA 2022 – Present

- Monitored access control and CCTV for Amazon and Shaw Industries

- Wrote incident reports and followed safety procedures

- Greeted guests and provided professional customer service

In-Home Caregiver

Proclaim Home Care – Cartersville, GA Jan 2020 – Dec 2021

- Assisted clients with mobility, hygiene, and medication

- Provided companionship and daily household support

Additional Early Experience

Sales Associate – Goodwill Industries (2017–2019)

Cashier – Dollar General (2014–2017)

Custodian – SSC Services for Education (2019–2021)

Education

Atlanta Metropolitan State College – Psychology Coursework, 2014

West End Academy – High School Diploma, 2014

Tools & Technologies

- Microsoft Excel, Word, Google Docs/Sheets

- Zoom, Microsoft Teams, Gmail

- Multi-line Phone Systems

- EMR Systems (Basic Experience)

Contact this candidate