Capital Projects Data Analytics

CORDELL IJEOMA

281-***-**** ***********@*****.***

Professional Summary

Experienced technical operations professional with 10 years of success in process improvement and technical infrastructure across multi-location organizations. Skilled in optimizing vendor and client relationships, supporting capital projects, enhancing inventory systems, and implementing KPIs to improve efficiency. Strong background in cross-functional collaboration and driving operational excellence.

Work Experience

Director of Operations

Echo Nigeria Limited-Richmond August 2020 to June 2025

•Oversaw all aspects of operations for a multi-location organization, including budgeting, staffing, and performance management

•Managed vendor relationships and negotiated contracts to optimize pricing and service levels

•Collaborated with sales team to forecast demand accurately, leading to improved inventory planning and reduced carrying costs

•Analyzed financial data regularly to identify areas of improvement and cost-saving opportunities

•Developed key performance indicators (KPIs) for each department to track progress towards operationalgoals

•Conducted regular audits of operational processes to ensure compliance with industry regulations andcompany policies

Tech Infrastructure Associate

ADwox Media June 2018 – August 2020

•Managed IT-related capital projects (e.g., new print servers, network upgrades), completing 100% on time and within budget.

•Maintained strong relationships with clients, vendors, and service providers, contributing to a 15% improvement in service reliability.

•Leveraged data analytics tools to identify trends and opportunities for process optimization

•Mentored and coached team members to develop their leadership skills and achieve career advancement goals

•Conducted regular audits of operational processes to ensure compliance with industry regulations and company policies

•Implemented customer feedback tools and resolved recurring issues, leading to a measurable increase in user satisfaction.

Tech Support Technician

Grey Builds Aug 2015 – May 2018

•Provided tech support for hardware, software, and network issues across office and production areas

•Maintained and troubleshooted desktops, laptops, and printers to reduce downtime.

•Installed and updated software and network equipment, contributing to a 15% boost in overall IT performance.

•Managed user accounts and access in Active Directory, enhancing security and onboarding efficiency.

•Assisted with network setup and maintenance, including switches and cabling.

•Resolved help desk tickets for on-site and remote users across departments.

•Performed system updates and maintenance to ensure performance and security.

Education

Bachelor of Engineering in Computer Engineering

Covenant University – Nigeria, July 2014

CERTIFICATION

Google Data Analytics Professional Certification - (Coursera) (in-view)

Skills

Operating Systems: MS Windows, MacOS

Bug Tracking Tools: JIRA, Confluence

Office Tools: MS Word, Outlook, PowerPoint, Excel

SDLC, project management, IT policies & strategies, security, and risk management

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