Security Guard Customer Service

ADJI THIAM

**** ******** ***** **** 929-***-**** **********@*****.***

EDUCATION

Newvisions Charter Humanities II, Bronx, NY

High School Diploma

**/**** – 06/2020

Laguardia Community College/CUNY, Queens, NY

Associate the in Nursing

Expected graduation: 06/2026

EXPERIENCE

Unarmed Security Guard Allied Universal, NY 11/2024 – Present

● Monitor and secure premises to ensure safety and prevent unauthorized access.

● Conduct routine patrols of property, checking for signs of vandalism, theft, or safety hazards.

● Operate surveillance equipment and alarms, monitoring security footage and reporting suspicious activity.

● Respond quickly to emergencies, including medical incidents, fire alarms, and security breaches.

● Maintain a visible presence to deter criminal activity and provide a sense of security for employees, visitors, and clients.

● Document daily activities, incidents, and any security-related issues in clear and detailed reports.

● Provide excellent customer service, assisting visitors and addressing any security-related questions or concerns.

Unarmed Security Guard Building Security, NY, NY 01/2022 – 12/2023

● Monitored and authorized entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.

● Wrote reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.

● Secured premises and personnel by patrolling the property and monitoring surveillance equipment such as cameras.

Unarmed Security Guard A&H Security Service Bronx, NY 09/2022 – 01/2023

● Monitor people entering and leaving the building to identify threats to the safety of people within and around the structure

● Write reports about security incidents and submit them to the correct authorities

● Develop unpredictable schedules for walkthroughs to increase security

● Watch security cameras in and around the building to monitor for suspicious behavior

● Complete full building and grounds patrols every hour to spot and investigate concerns.

● Write reports of daily activities and irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.

CUNY Research Found Internship NewYork-Presbyterian Hospital CU Campus 07/2022 – 08/2022

● Patient Outreach Representative

● Conducted courtesy calls to the parents of patients, collected the data on all calls made, utilized the results communicate requests to individual practices

● Other Population Health related assignments

Crew Team Member McDonald’s, Bronx, NY 01/2022 – 07/2022

● Cashier – responsible for taking orders, providing customer service and managing the front counter

● Food prep, order handling, bagging and quality control

● Drive- thru - greeting and welcoming customers, accurately taking and serving orders Cashier/Stock Dollar General, Bronx, NY 07/2020 - 08/2021

● Readily welcomed customers in a fast paced environment while providing excellent customer service

● Promptly resolve customer concerns and promote sales items

● Complete transactions at the register including refunds, sales and credit card applications

● Manage merchandise displays ensuring correct placement of products to maximize sales

● Manage inventory and restock merchandise on shelves Sales Associate Dollar Tree, Bronx, NY 11/2019 – 06/2020

● Greeted over 100 customers weekly and offered expertise advise on items

● Operated cash register, totaled purchases and bagged items

● Managed inventory and restocked merchandise on shelves SKILLS

Skilled security guard offering over three years of experience in security. Highly experienced in safety risk analysis, de-escalating conflicts and controlling behaviors. Background includes monitoring entrances, facility grounds. Leverages excellent listening and service skills in emergency response and evaluation procedures.

● Surveillance

● Emergency Response

● Access Control

● Report writing

● Conflict Management

● Customer service

● Safety and Security Procedures

● Strong Communication Skills

● Excellent multitasking and organizational skills LANGUAGES

● English= Fluent

● French=Intermediate

● Spanish=Beginner

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