Customer Service Technical Support
Resume:
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King Drakeford
Camden, SC 29020
Email: *************@*****.***
Cell: 803-***-****
RESUME
OBJECTIVE: To obtain employment and excel with my customer service skills with a stable company
EXPERIENCE:
Everise
11/2020 -5/2025
Duties : Supervisor
Made sure agents are coached on a weekly basis in a work at home environment 2/2008 – 2020 Teleperformance Columbia, SC
Industry: Telecommunications Services
Customer service
Duties are to provide DSL, & Directv technical support customer service for DSL & Directv customers.
Job requires excellent customer service, making sure customers are very satisfied, and and great call handling time. Also worked in mission control for the att tv project, ensuring aht, and aux goals are met daily.
4/2006 - 2/2008 KELLY SERVICES COLUMBIA, SOUTH CAROLINA Industry: Telecommunications Services
CUSTOMER SERVICE/LIGHT INDUSTRIAL
Worked with several companies with this temporary service including, Blue cross blue shield, and Eby brown. My duties included telephone customer service (Palmetto GBA), data entry, mailroom operator, and unloading trucks. Insured excellent customer service with telephone and in person
8/2000 - 12/2002 APAC Customer Services Columbia, SC Industry: Telecommunications Services
Telephone customer service
Received inbound calls from customers, by processing new check orders and made outbound calls for long distance carrier and a large credit card company (Bellsouth, Harland, and Citi bank) Also made sure excellent customer service and insured of low wrap goals and low talk times. Also assisted in providing support with agents EDUCATION: 5/1996 North Central High School US-SC-Camden High School or equivalent
1996 Central Carolina Technical College US-SC-Sumter Some College Coursework Completed
REFERENCES: Reference Name: Cynthia Lee
Phone: 803-***-****
Type: Professional
Reference Name: KIMBERLY OXENDINE
Phone: 803-***-****
Email: ********.********@***********.***
Type: Professional
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